Utility Cashier

PRINCIPAL PURPOSE OF POSITION

Responsibilities include, but are not limited to, posting meter readings, assisting as needed to prepare monthly utility billing and accounts receivable & updating monthly reports, assisting customers with utility payment collections and inquiries.

LEVEL OF AUTHORITY / SUPERVISORY RESPONSIBILITIES

The Utilities Cashier works under the direction of day-to-day supervision, administrative direction, and performance evaluation of the Utility Accounting Clerk. The Utilities Cashier has no supervisory responsibilities.

ESSENTIAL JOB FUNCTIONS

Essential duties and responsibilities may include, but are not limited to the following:

Work with customers to set up new accounts; enter, revise, end, transfer and maintain accounts; prepare billing forms to be distributed to customers; explain city policies and procedures related to utility services; establish new account numbers; receive and verify data about customer and accounts including maintaining meter sheets.

Maintain customer accounts with a high degree of accuracy.

Respond to public inquiries rather by phone or in person and assist in providing information on, but not limited to, utility billing questions, payment arrangements, utility complaints, and general City services.

Provide counter and phone help to customers, receipt utility payments, and any other accounts receivable for the City.

Post accounts receivable using established accounting software on a regular basis.

Assist with opening computer, vault and cash drawer at the beginning of day and verify beginning balance of co-workers cash drawer amounts. Daily Cash Drawer Close-Out and all reports that go along with that.

Maintain office files as required for easy retrieval of a variety of records.

Provide office support including but not limited to copying, filing and typing.

Willing to commit to a teamwork environment; work efficiently in the office setting and prioritize tasks consistent with daily requirements of the office.

Willing to cross-train within the office to learn duties and responsibilities of other positions.

ADDITIONAL JOB FUNCTIONS

Attend training sessions as needed.

Performs work in accordance with sound safety practices.

Responds to public inquiries in a courteous manner; provide information within the scope of authority and knowledge and refers to other city employees as appropriate.

Other duties as assigned by the Utility Accounting Clerk or Management.

MINIMUM QUALIFICATIONS

Education, Training & Experience

(A) High School Diploma or equivalent.

(B) Experience in customer service

Knowledge of

(A) Policies and procedures related to utility services, customer accounts and billing process.

(B) Effective methods and techniques of customer service

(C) Office procedures, methods and equipment including computers.

(D) Knowledge of modern office procedures, practices, and equipment.

(E) Considerable knowledge of the standards and methods of customer account maintenance.

(F) Knowledge of basic bookkeeping and billing practices.

(G) Strong knowledge of operation of computer and programs

(H) Pertinent Federal, State and Local laws, codes and regulations.

Ability to

(A) Be flexible & willingness to help co-workers as needed.

(B) Update and keep accurate files, records, and reports.

(C) Communicate clearly and concisely, both orally and in writing.

(D) Always maintain effective relations with customers.

(E) Conduct multiple tasks.

(F) Maintain effective working relationships.

(G) Ability to understand and conduct moderately complex oral and written instructions.

(H) Handle various employee and customer situations under stress and occasional hostile situations with consideration and compassion.

(I) Skill in the operation of a computer or the ability to develop such skill within a reasonable period of time.

(J) Ability to maintain accurate records.

(K) Ability to detect and analyze indicated metering abnormalities in relation to past consumption patterns, season variations and other pertinent factors and to draw reasonable conclusions.

(L) Pass pre-employment Drug Testing.

(M) Follow safe and efficient work practices.

(N) Follow and execute verbal or written instructions; work constructively for long hours without immediate supervision; establish and maintain effective working relationships with other employees; work as part of a team and relate well with co-workers.

(O) Communicate clearly and concisely, both orally and in writing.

TOOLS AND EQUIPMENT USED

Must use a variety of office equipment, accounting systems and computers.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Utilities Cashier works regular hours, year-round, with some overtime work. The work for the position is indoors. The Cashier is responsible for safety and legal issues for which this position is responsible.

The stress level associated with this position is moderate to high, varying with workload considerations and deadlines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to be successful in performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires frequent sitting, standing and occasional walking.

The employee is occasionally required to lift objects weighing up to 10 lbs. and must infrequently lift more than 50 lbs. or carry objects with both hands and feet.

The position frequently requires continuous hand and finger movement.

There are frequent situations where the employee must be able to talk, receive & understand both written and oral communication and give written and oral instructions. Maintain mental capacity that permits making sound judgements regarding work and have regular attendance.

SPECIAL REQUIREMENTS

None specified for this position.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Saint James, MO 65559: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15 - $16