Desktop or Technical Support Analyst

ABOUT THE ROLE

Need a skilled Desktop/Technical Support Technician to support the Virginia State Agency's Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).

• The candidate will assist Virginia State Agency's IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites.
• The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:
• Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)
• Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.
• Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.
• Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)
• Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)
• Basic experience with IT inventory control, ticketing system and reporting.
• Basic experience with analog and digital phone configuration and troubleshooting.
• Good understanding of Network and IT security.
• Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
• Possesses excellent customer service skills and is teamwork oriented.
• Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
• Possesses good organization and time management skills.
• Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
• Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Job Type: Contract

Pay: Up to $37.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Setup, configure, and maintain PCs, laptops, and peripherals: 3 years (Required)
• Using printers, scanners, etc: 3 years (Required)
• Support Windows OS, MS Office, web browsers: 3 years (Required)
• antivirus, and various software handling: 3 years (Required)
• Configure and troubleshoot mobile devices: 3 years (Required)
• Support IT presentations with equipment and software: 3 years (Required)
• IT inventory control and reporting: 3 years (Required)
• IT staff training in-person or electronic: 3 years (Required)
• Configure and troubleshoot analog/digital phones: 3 years (Required)
• Install, administer, and train users on applications: 3 years (Required)
• communication with customers, teams, and vendors: 3 years (Required)
• problem-solving skills, ability to resolve issue efficiently: 3 years (Required)
• Create clear and understandable IT documentation: 3 years (Required)
• Lift up to 50 lbs. and perform repetitive motions: 3 years (Required)

Work Location: In person

Salary : $37