What are the responsibilities and job description for the Benefits Counselor position at St. John‘s Community Health?

Our mission is to eliminate health disparities and

foster community well-being by providing and

promoting the highest quality care in South Los

Angeles

POSITION DESCRIPTION

POSITION TITLE STATUS

Benefits Counselor Union I

DEPT / LOCATION SUPERVISOR‘S TITLE

EXEMPT STATUS

Non-Exempt

All Locations Benefits Counselor Manaoer / Clinic Manaoer

POSITION SUMMARY (Briefly describe the position)

I PAY RATE

Provide the following information and assistance regarding health insurance and benefits to elder people, disabled

Medicare beneficiaries, and their family, partners, and caregivers. Coordinates and facilitates the enrollment of patients

to local, state and county programs.

Note : The information in this position description indicates the general nature and level of work performed by employees within this classification. It

is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualification required of employees assigned to this

job. Revise 10 / 01 / 2014.

REQUIRED SKILLS AND QUALIFICATIONS

Education : (Preferred)

Certified Application Assistant (CAA Certificate)

Experience : (Required)

Bilingual English / Spanish (Required)

Familiar with Covered CA, Medi-Cal, Medi-Cal for Families and My Health LA

Must have two years CAA experience

EHR- Electronic Health Record (Required)

PMS- Practice Management System (Required)

Licensure / Certification :

Employees are responsible for maintaining individual certifications as required by job function or by law and provide

verification and recertification when requested by management.

Other.

Maintains personal appearance when interacting with patients, staff and physicians.

Must be able to cope in a ‘fast pace‘ environment.

IMPORTANT NOTE : As a Benefits Counselor Floater, the incumbent is required to travel to different clinic locations, at

times without advance notice. While St. John‘s may assign a BC Floater to a clinic / local area on a regular basis, a

change in assignment can happen at any time. BC Floaters are required to respond to the new assignment within the

timeframe outlined. No guarantees are made as to permanent placements at a clinic.

PRINCIPLE ACCOUNTABILITIES. We acknowledge that all employees should have goals and objectives that support

the Mission of St. John‘s and that each should be accountable for personal, team and oroanizational ooals.

Duties and Responsibilities :

Personal-Team-Organization

Assists patients in completing applications and forms for private and Med-Cal, as well as other County or State health

insurance programs.

Attends champ Net training for Medi-Cal updates, and all other applicable trainings as directed by supervisor.

Attends meetings as required for updates and as directed by supervisor.

Completes production reports, Med-Cal reports, Communication Sheets, PCP changes and tracking, and all other

applicable reports.

Coordinates with all state and county programs in an efficient manner.

Creates positive and professional environment-in-person and telephonically, with patients, colleagues, and external

relations.

Demonstrates understanding of SJWCFC policies and procedures.

Drafts positive and professional written communication / correspondence as necessary.

Educates patients about health insurance enrollment process and programs.

Electronic Health Record (EHR) inputting prescriptions and patients chart.

Handles Medi-Cal and other renewals on an annual basis (or as proscribed) to retain coverage.

Handles patients who do not qualify with care and empathy.

Keeps up with changes in programs as aooropriate.

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