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Enabling Technology Program Director-TN

St. John's Community Services
Jackson, TN Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 5/2/2025

Job Details

Job Location

Jackson, Tennessee - Jackson, TN

Remote Type

Hybrid

Position Type

Full Time

Salary Range

65,000.00 - $75,000.00 Salary / year

Description

Job Title : Enabling Technology Program Director

Grade : 8

FSLA Classification : Full-time, Exempt, Management

Location : Tennessee (Jackson, Martin, Memphis, or Paris) - Hybrid

Reports To : Program Director

Revision Date : May 2024

To be considered for any SJCS careers, all applicants must apply using this link SJCS Careers

About St. John's Community Services

As one of the oldest non-profit organizations founded in the District of Columbia, St. John's Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive, and no one is left behind. We support individuals living with intellectual and developmental disabilities as well as adults and children experiencing hunger and homelessness in 4 states and the District of Columbia.

At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. It's why we exist. Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.

What are we looking for?

We are looking to add an Enabling Technology Program Director (ETPD) to our team. As the ETPD, you will monitorand evaluate all aspects of assigned program operations to ensure the quality of service for all persons supported meets their personal needs and goals per state regulations. The ETPD is responsible for accessing, monitoring, and ensuring the quality of care for people with Intellectual Developmental Disability (IDD) / Developmental Disabilities (DD) through a combination of face-to-face, remote, or technological best practices and research-based care.

Qualifications

Your overall essential responsibilities will be the following :

Assure organizational Tech First SHIFT accreditation, including coordination with State Directors, collaborative completion of State Technology Plans, and oversight of required staff training(s).

  • Evaluate all utilized assistive and supportive technologies for effective care of those we serve and maintain effective communication with all related vendors and partners.
  • Identify new technologies toward better care of those we serve and other strategic partnerships.
  • Supervise the State Enabling Technology Team by ensuring staffing plans and staff provided follow the ISP and the needs of the person supported.
  • Conducting a weekly review of staff documentation and data for daily notes, goals, and other necessary provisions as outlined in the person-centered plan.
  • Analyze goal data and notes to ensure they reflect the progress toward the program plan goal and update quarterly or as needed per the person supported.
  • Implement and coordinate the person-centered program plan (e.g., ISP, PCSP, Technology Assessment), including revisions, updates, and follow-ups as needed and identified by the person and their circle of support.
  • Be the liaison for the circle of support, communication, and coordination of all services that the person receives through state and community entities.
  • Collaborate with habilitation Services, Clinicians (OT, PT, SLP, BSP), and nursing assessments to identify what technology best supports the person supported.
  • Manage all face-to-face, remote, technology services, and disciplines as outlined in the person-centered-plan to include DSP, Day / Residential Team Leader, Program Manager, Day & Employment Habilitation Services, Clinicians (OT, PT, SLP, BSP), nursing assessments, adaptive equipment, and environmental.
  • Ensure that the person's supported needs are addressed immediately.
  • Ensure the person supported and related staff are trained in any technology implemented.
  • Prepare and distribute scheduled state-regulated reports and upload them to the designated agency database.
  • Document care coordination notes for each person on the assigned caseload.
  • Oversight and collaboration of the internal circle of support (DSP, Team Leaders, Program Managers, RN) to include holding meetings on a minimum quarterly schedule and more frequently as needed. Meeting minutes and training documents will be documented and available in appropriate agency databases.
  • Complete at minimum one monthly person-centered-site visit (bi-weekly preferred). Each site visit includes monitoring the quality of services completed by people supported for their satisfaction with the various aspects of their services and life and suggestions for changes. Monitoring of services should include internal and external circles of support members. Address any unmet needs or grievances of the person supported.
  • Collaborate with Staffing Coordinator to ensure staff compliance with all acceptable agency policies and local regulations.
  • Participate in pre-planning annual meetings and case conference meetings to prepare both required documents and the person-supported with the internal circle of support.
  • Ensure and protect self-advocacy rights as it pertains to the person-supported services.
  • Participate in staff new hire orientation and training to provide person-centered orientation for new hires and ongoing updates as needed.
  • Cooperate with investigations and audits per state regulations.
  • Attend / participate in all relevant agency events, workshops, training, and meetings.
  • Ensure ownership during any state of emergency (preparedness or staffing plan) as the Emergency Control Officer is executed.
  • Acquire preferred provider certifications and training such as QIDP Certification, Therap Trainer, State Investigator Certification, Positive Behavior Supports, Travel Trainer, and SHIFT.

This list of responsibilities, skills, efforts, or working conditions associated with this position is not in its entirety as other duties may be assigned and are expected to be followed.

You will catch our eye if you have the following knowledge, skills, and abilities :

  • Have a love for all things tech!
  • The desire to help others advance using technology.
  • The desire to become an expert on SJCS's policies and procedures.
  • The desire to serve as a representative of SJCS to the public and its clients.
  • The desire to become a subject matter expert on SJCS program practices and procedures.
  • Advanced skills with relevant computer systems, including hardware / software, and office machines.
  • Ability to maintain effective working relationships with associates, subordinates, representatives from other agencies, and the public.
  • Excellent oral and written communication to effectively communicate with individuals from diverse backgrounds and active listening skills.
  • Ability to use sound judgment to make important decisions.
  • High problem sensitivity and social perceptiveness.
  • Capable of performing general physical activities as required.
  • A strong orientation towards providing excellent service to others.
  • Ability to effectively supervise, train, evaluate, and communicate with program staff.
  • Ability to research, prepare, review, and maintain reports and documents.
  • Extra credit will be given if you have the following experience, education, and requirements :

    Bachelor's degree in human services-related field (preferred).

  • One or more years of experience in direct service with adults with intellectual or developmental disabilities, preferably in a community-based residential setting (required).
  • Tech First SHIFT credentialing and maintenance as an ETL and ETIS (required).
  • One year of supervisory experience (preferred).
  • All SJCS employees must :

  • Obtain a valid health certificate to meet current funding authority requirements as required.
  • Having a valid state-issued driver's license with a current driving record in good standing is required.
  • Meet SJCS and the funding authority requirement of criminal background and record checks.
  • Physical and environmental conditions include :

  • Work requires no unusual demand for physical effort except the normal risks or discomforts, requiring special safety precautions for operating a motor vehicle.
  • Exposure to aggressive human behavior.
  • Travel up to 50-65%.
  • The hiring range for this position ranges from $65,000 to $75,000, depending on location and experience.

    Other benefits include the following :

  • Medical, dental, vision, STD, and other benefits and company contributions
  • Retirement plans.
  • Company paid LTD.
  • Connectivity reimbursements (some employees)
  • PTO, Vacation, and sick time off.
  • Flexibility
  • Family culture
  • Helping other people live their best life!
  • Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

    Do you think you are a great fit for this position? We are waiting for you to join our team! To be considered, apply today on our company website, SJCS Careers.

    Salary : $65,000 - $75,000

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