Concierge - Meadows (Hawthorne)

St. John’s is leading and inspiring a shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s home.

If this description speaks to you, continue reading about the opportunity of Concierge at St. John's Meadows - Hawthorne Enhanced Assisted Living. This is a full time position.

Position Summary: (Italic)

Qualifications:

AAS Secretarial Science or Equivalent; Notary Public a plus

• St. John’s Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues.
• Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others.
• Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends.
• Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities.
• Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments.
• Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care.
• Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner.
• Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor
  Position Competencies:
• Must be computer literate with a good working knowledge of Microsoft Office.
• Working knowledge of answering and transferring phone calls.

• Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.
• Answers all incoming telephone calls in a courteous fashion and reroutes as appropriate, addresses questions from family, vendors, etc.
• Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
• Receives all persons who enter the campus in a courteous manner, informs, guides, directs, or otherwise assists residents, visitors, staff, or vendors tactfully and congenially to present the best possible image of the community.
• Engages with families, visitors on places to stay (hotels), suggests local restaurants, provides directions if needed, is aware of internal events that may be of interest to them or residents
• Maintains workstation and equipment in a safe and organized manner.
• Process guestroom reservations on Outlook Calendar and in the Guest room Log book. If guest suite is not available, informs them of discounted hotel rates for St. John’s visitors
• Performs specific work duties or secretarial services as assigned by Management Team
• Must be familiar with responsibilities of both reception areas, Hawthorne & Briarwood.
• Process information on in-house TV , Briarwood day Concierge will process on an as-needed basis
• Maintains Communication log books, reference notebooks & policy and procedure notebooks.
• Maintains in-house mail delivery, inter-office/campus mail, deliveries of newspapers, personal deliveries, UPS, flowers, packages, prescription drug deliveries, etc.
• Process requests for brochures and mailing information packet requests

Physical Requirements:

• Sitting for long Periods of time
• Lifting, moving or sliding up to 20 lbs.

Exposure to Conditions:

None

Check out what we have to offer YOU at https://www.stjohnsliving.org/careers:

• Health, dental, vision insurance (30 hours )
• Employer sponsored life insurance & telemedicine (30 hours )
• Weekly paychecks
• Competitive pay
• Ability to pay your bills before pay day through PayActiv: https://www.payactiv.com/employees/
• Free parking
• 24/7 fitness center
• Generous paid time off and holidays
• On-site child care
• Employee Assistance Plan
• Cell phone discounts
• Recognition activities and events

St. John’s is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by laws and regulations.