What are the responsibilities and job description for the Call Center Representative / Main Branch position at St. Johns Bank?
About Us: St. Johns Bank is a community-focused bank dedicated to providing exceptional customer service and financial solutions. We are committed to fostering a supportive and inclusive work environment where employees can grow and thrive.
Job Summary: The Call Center Representative is responsible for delivering outstanding customer service through telephone and email support. This role involves managing a variety of customer inquiries, processing transactions, and monitoring transactions for compliance with the Bank Secrecy Act.
Key Responsibilities:
- Provide professional and courteous customer service via phone and email.
- Respond to inquiries about depository and loan accounts, CDs, IRAs, ODP, safe deposit, stop payments, ATM/Visa Check cards, and online banking.
- Process requests for statements, images, transfers, stop payments, address changes, account closures, online banking enrollments, and credit verifications.
- Hot card and activate ATM/Visa cards.
- Monitor financial transactions for compliance with the Bank Secrecy Act.
Qualifications:
- High School Diploma or equivalent.
- Minimum 1 year of banking experience in a similar service-related position.
- Strong oral, written, and interpersonal communication skills.
Benefits:
- Day 1 eligibility for medical, dental, vision, and 401(k) plans.
- Life insurance, short term disability, and long-term disability paid by employer
- Generous Paid Time Off (PTO) to include vacation and sick time.
- 12 paid federal holidays per year.
Equal Opportunity Employer: St. Johns Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. Member FDIC.
