What are the responsibilities and job description for the Outreach Specialist position at St Johns Community Health?
The Outreach Specialist plays a key role in nurturing relationships with internal and external programs in the community, focusing on building enrollment for the CalAIM program. They promote and enroll patients in the CalAIM Program, which encompasses Enhanced Care Management and Community Supports. The Outreach Specialist promotes this program by attending community events, fostering relationships with community partners, leading workshops and presentations to educate the public & clinic staff about the program’s mission, as well, conducting outreach via telehealth or in-person. The Outreach Specialist also provides program support to the day-to-day operations of the program under the leadership of the Program Manager(s) and/or Director of CalAIM.
BENEFITS
- Free Medical, Dental & Vision
- 13 Paid Holidays PTO
- 403(B) retirement match
- Life Insurance, EAP
- Tuition Reimbursement
- SEIU Union
- Flexible Spending Account
- Continued workforce development & training
- Succession plans & growth within
QUALIFICATIONS/LCENSURE:
- High School Diploma
- Bilingual English & Spanish (Preferred)
- Familiar with working with managed care plans and / or Medi-Cal
- Experience working with an Electronic Health Record system; eCW preferred.
- Must be able to work independently and alongside a team in assisting clients meeting their goals.
- Available to work Monday-Friday, and some Saturday’s when needed. As well evenings to program and clinical needs.
RESPONSIBLITIES
- Engages & outreaches eligible patients telephonically and in-person for the purpose of enrolling patients into the Program(s).
- Identifies and works with community and social services already in place for members to assist with enrollment and / or potential outreach opportunities.
- Strong organizational, problem-solving, and analytical skills
- Conduct information sessions of Program
- Submit potential patient referrals to the appropriate Managed Care Plans, Program and / or different entity Program is currently contracted with. Revising that all documentation is accurate when submitting.
- Distribute program information materials to clinics, community and other CBO’s in the area or when needed.
- Document each outreach contact during or after each outreach excursion in eClinicalWorks, following Outreach workflows for the program(s).
- Assist with social support & distribute health promotion materials to the community and / or potential members of program(s).
- Connect members to other social services around the area, depending on their current needs and support.
- Engages & outreaches eligible patients telephonically and in-person for the purpose of enrolling patients into the Program(s).
- Identifies and works with community and social services already in place for members to assist with enrollment and / or potential outreach opportunities.
St. John's Community Health is an Equal Opportunity Employer.
