Risk Management Analyst

The Risk Management Analyst works under the guidance and advice of the CAO, who is the agency’s risk manager. The Analyst facilitates and supports the operation of the organization-wide risk management and patient safety programs and provides guidance to clinical staff. The Analyst improves and maintains systems within the organization to detect, monitor, prevent, organize, measure, investigate, report, and address patient adverse events, malpractice claims, incident reports, and other indicators of potential patient harm. The organization’s key aims in this area are to be on the leading edge of improving health outcomes and service, increasing patient safety, and reducing error in healthcare processes. This position will be vital to accomplishing these objectives.

Benefits:

• Free Medical, Dental & Vision
• 13 Paid Holidays PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

• Bachelor’s degree in health care administration, public health, or related field, required. 
• Master’s degree of Health Care Administration or Public Health, preferred.
• A Certified Risk Management Professional (CRMP) or similar certification and clinical background is highly desirable.

Experience: 

• Minimum three years of progressively responsible and related experience in health care setting required, preferably in Federally Qualified Health Centers (FQHC’s).
• Proven experience as a Risk Management Analyst or in a similar role and knowledgeable with Human Resources and Services Administration (HRSA) requirements for Federal Tort Claims Act (FTCA).
• Proven coordination ability and experience, including a thorough understanding of Risk Management (RM) processes, tools, techniques, and reporting; root cause analysis and preventive risk management strategies; experience accrediting bodies’ standards; and state and federal regulations.
• High-energy, organized, persistent, and creative individual with strong communication, interpersonal, and systems thinking skills.
• Ability to function effectively, independently, and efficiently in a stressful and dynamic work environment. 
• Strong analytical and problem-solving skills.
• Ability to work collaboratively with cross-functional teams.
• Ability to handle multiple projects and prioritize tasks effectively.
• Experience with standard Microsoft Office or related products required and experience in database management and systems development desired. 

Additional Requirements: 

• Valid driver's license and reliable transportation.
• Ability to be covered by car insurance as required.
• Ability to drive and travel by car as needed.
• Flexibility to travel between Los Angeles, San Bernardino, and Riverside Counties as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Under the guidance of the CAO, the Risk Management Analyst is responsible for supporting the development and implementation of the facility risk management program including the following:

• Proactively evaluate areas of organizational risk based on internal assessment and external benchmarking and recommend strategies and policies that mitigate risk and promote patient and staff safety.
• Promote the occurrence reporting process including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives.
• Facilitate the investigation of all potentially compensable events (preventable adverse events).
• Coordinate the review of serious occurrences requiring root-cause analysis or failure mode and effects analysis. 
• Disseminate lessons learned and process improvement plans.
• Meet regularly with leadership to provide detailed reports on all serious incidents, claims, and risk-related issues.
• Under the CAO, coordinate responses to sentinel events and other serious occurrences and provide recommendations on the management and reporting of such events to administrative and clinical leadership and staff.
• Under the CAO, support appropriate response to any serious occurrence/complaint representing actual or potential patient, visitor, or employee injury. 
• Monitor and take subsequent actions to ensure learning, compliance, and documentation. 
• Analyze all statistical reports and advisories that identify risk management and patient safety patterns and trends for leadership.
• Support protection from discovery of all claims/potential claims materials. 
• Serve as liaison to external regulatory agencies for purposes of patient and physician reporting, event investigation, and response. 
• Keep up to date with new and revised state and federal regulations and statutes related to FQHC’s and patient care. 
• Review and evaluate related policies and procedures and recommend revisions as needed. 
• Annually evaluate risk management and patient safety programs for improvement opportunities.
• Travel required between clinics within Los Angeles and the Inland Empire.
• Actively participate in a variety of committees as assigned.

St. John’s Community Health is an Equal Employment Opportunity employer.