What are the responsibilities and job description for the Customer Care Clerk position at St. Johns County Clerk of the Circuit Court and...?
JOB
Under the direction of the Director of Customer Engagement, this position provides customer service by monitoring and answering incoming phone calls as well as other miscellaneous and ancillary duties.
EXAMPLE OF DUTIES
Provides courteous and professional customer service by telephone, resolving complaints and problems, and responding to general inquiries. Assists the general public and provides standardized, detailed information regarding court cases as well as other functions of the Clerk of Court and County Comptroller’s office. Researches requests and provides detailed responses under authority delineated in statutes and rules. Manages large amounts of inbound calls promptly.Verifies the receipt of payments and filings. Assists with the scheduling of appointments for various clerk services. Accurately enters data into the case management system as required.Performs daily cashier duties as necessary. Performs all other duties as assigned.
SUPPLEMENTAL INFORMATION
SUPERVISORY CONTROLS The Director of Customer Engagement assigns work in terms of general instructions. GUIDELINES Guidelines include Florida statutes and office policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application. PHYSICAL DEMANDS/WORK ENVIRONMENT The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.The work is performed in an office. MINIMUM QUALIFICATIONS A high school diploma or GED equivalent, supplemented by one (1) year of recent and relevant experience.Strong communication skills both oral and written.Detail-oriented, strong organizational and time management skills.Ability to communicate with the public and effectively address their needs in a courteous, tactful, and professional manner. Possess the ability to cope with customers in impromptu situations. Ability to communicate effectively in both oral and written form and possess the ability to follow complex oral and written instructions. Ability to establish and maintain an effective working relationship with co-workers, other governmental agencies, and members of the general public. Ability to use a computer terminal to enter data quickly and accurately. Knowledge of a wide range of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures, office equipment, and terminology. Ability to work with confidential and/or sensitive data and comply with state and federal guidelines. Ability to sit or stand for extended periods, while concentrating on repetitious or complex tasks. PREFERRED QUALIFICATIONS An associate degree or two years of directly related customer service experience; or any equivalent combination of training and experience.NOTE TO APPLICANTS: Candidates may apply through St. Johns County’s Online Application System.The St. Johns County Clerk of the Circuit Court and County Comptroller is a drug-free workplace and equal opportunity employer. All employment actions are taken without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. Candidates may apply through St. Johns County’s Online Application System. The office maintains its status as an “at-will” employer. Employees can be terminated with or without notice or cause at any time not prohibited by law. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement. An applicant eligible for Veterans' Preference who believes he or she was not afforded employment preference in accordance with Florida law may file a complaint requesting an investigation with the Florida Department of Veterans' Affairs, Veterans' Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL 33778. A complaint must be filed within 60 calendar days from the date that the notice of hiring decision is received by the applicant or within three calendar months of the date the application is filed with the employer if no notice is given. If no notice is given, it is the responsibility of the preferred applicant to contact the employer to determine if the position has been filled.
Under the direction of the Director of Customer Engagement, this position provides customer service by monitoring and answering incoming phone calls as well as other miscellaneous and ancillary duties.
EXAMPLE OF DUTIES
Provides courteous and professional customer service by telephone, resolving complaints and problems, and responding to general inquiries. Assists the general public and provides standardized, detailed information regarding court cases as well as other functions of the Clerk of Court and County Comptroller’s office. Researches requests and provides detailed responses under authority delineated in statutes and rules. Manages large amounts of inbound calls promptly.Verifies the receipt of payments and filings. Assists with the scheduling of appointments for various clerk services. Accurately enters data into the case management system as required.Performs daily cashier duties as necessary. Performs all other duties as assigned.
SUPPLEMENTAL INFORMATION
SUPERVISORY CONTROLS The Director of Customer Engagement assigns work in terms of general instructions. GUIDELINES Guidelines include Florida statutes and office policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application. PHYSICAL DEMANDS/WORK ENVIRONMENT The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light objects.The work is performed in an office. MINIMUM QUALIFICATIONS A high school diploma or GED equivalent, supplemented by one (1) year of recent and relevant experience.Strong communication skills both oral and written.Detail-oriented, strong organizational and time management skills.Ability to communicate with the public and effectively address their needs in a courteous, tactful, and professional manner. Possess the ability to cope with customers in impromptu situations. Ability to communicate effectively in both oral and written form and possess the ability to follow complex oral and written instructions. Ability to establish and maintain an effective working relationship with co-workers, other governmental agencies, and members of the general public. Ability to use a computer terminal to enter data quickly and accurately. Knowledge of a wide range of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures, office equipment, and terminology. Ability to work with confidential and/or sensitive data and comply with state and federal guidelines. Ability to sit or stand for extended periods, while concentrating on repetitious or complex tasks. PREFERRED QUALIFICATIONS An associate degree or two years of directly related customer service experience; or any equivalent combination of training and experience.NOTE TO APPLICANTS: Candidates may apply through St. Johns County’s Online Application System.The St. Johns County Clerk of the Circuit Court and County Comptroller is a drug-free workplace and equal opportunity employer. All employment actions are taken without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, handicap, disability, marital status, national origin, veteran status, or genetic information. Candidates may apply through St. Johns County’s Online Application System. The office maintains its status as an “at-will” employer. Employees can be terminated with or without notice or cause at any time not prohibited by law. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the close of the vacancy announcement. An applicant eligible for Veterans' Preference who believes he or she was not afforded employment preference in accordance with Florida law may file a complaint requesting an investigation with the Florida Department of Veterans' Affairs, Veterans' Preference Coordinator, 11351 Ulmerton Road, Suite 311, Largo, FL 33778. A complaint must be filed within 60 calendar days from the date that the notice of hiring decision is received by the applicant or within three calendar months of the date the application is filed with the employer if no notice is given. If no notice is given, it is the responsibility of the preferred applicant to contact the employer to determine if the position has been filled.