What are the responsibilities and job description for the Police, Fire, EMS Telecommunicator - 911 Central Dispatch position at St Joseph County?
General Summary:
Under the supervision of the Central Dispatch Director or designee, works within the Central Dispatch Center. Receives and handles 911 emergency calls and non-emergency calls. Follows established policies and procedures and obtains needed information from callers to determine the severity and urgency of the problem. Decides appropriate response and dispatches the proper emergency personnel. Also communicates emergency medical procedures to callers when necessary. Enters facts and information into a computer aided dispatch system and performs other clerical and administrative tasks.
Essential Functions:
- Receives emergency and non-emergency calls, assesses their relative severity and urgency, determines the appropriate response, and dispatches needed emergency personnel and vehicles.
- Communicates emergency medical information and procedures to callers.
- Screens and refers calls which are inappropriate for 911 response system.
- Enters calls for service and other information into the computer aided dispatch system
- Performs a number of other support tasks, such as data entry, caller follow-up, mapping, LEIN entry and others.
- Provides pre-arrival instructions on medical calls. Provides LEIN information such as warrant confirmation, extraditions and other.
- Performs other duties as required.
An employee in this position may be called upon to do any or all of the above tasks. (These examples do not include all of the tasks which the employees may be expected to perform.)
