What are the responsibilities and job description for the Oncology Medical Office Assistant position at St. Joseph's/Candler?
Position Summary
The Oncology Medical Office Assistant (OMOA) is an expanded role covering responsibilities within the provider clinic setting and in collaboration with the revenue cycle team for diagnostic pre-certifications/authorizations and providing back up support for front desk operations and scheduling. Responsible for assisting in day to day operations in Medical Oncology provider office. The individual will perform clinical triage tasks appropriate to certifications. The OMOA assists with patient and physician scheduling and document management per guidelines. As the OMOA for the clinic, this individual predominantly serves the clinical area, maintaining patient throughput in conjunction with providers but will be required to cross over into the administrative areas when needed to provide appropriate assistance: Support front desk, Insurance, financial services and administrative operations when required. Perform task assigned by medical director and management.
Education
Associates in Healthcare - Preferred
Experience
1-2 Years General Medical Office - Required
3-5 Years Certified Nursing Assistant - Preferred
License & Certification
MA, CMT, CNA (with oncology experience) are considered appropriate. In lieu of appropriate certification, two years of clinical experience in a medical office setting is acceptable. Majority of oncology related skill sets are on the job training.
Core Job Functions
Under the supervision of the Clinical Practice Manager (CPM), the OMOA obtains relevant clinical information through triaging oncology patients using medical equipment to obtain blood pressures, weight, temperatures, and lab values.
Following the directions/orders of medical oncologists and medical oncology APPs, the OMOA will schedule patients for diagnostics, therapeutic interventions and follow up to assure resulting of scheduled procedures is given to providers.
CPM may assign OMOA to assist medical oncologists with in office procedures such as bone marrow biopsies and other related procedures, appropriate assistance with medical records documentation and other duties as appropriate to skill set and certifications.
Provide administrative support to include but not limited to preparation of correspondence and completion of document requests per protocol, scanning of documents per protocol and timelines set within the department. Work with the resource coordinator and front desk team to maintain provider schedule and provide back up scheduling for infusion services.
Manage provider based authorizations by coordinating with the insurance representative and acquiring the pre-authorization according to protocol. Maintain accurate electronic documentation in support of the authorization services processes.
Register patient in the EMR, practice management system and hospital system when necessary. Perform all the function the front desk coordinator and provide backup coverage as directed. Scan registration and insurance documentations.
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