What are the responsibilities and job description for the Pre-Registration Supervisor position at St. Joseph's/Candler?
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Position Summary
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Responsible for the implementation and monitoring of ongoing quality, productivity, and efficiency by supervising co-workers within the designated area of pre-registration and insurance verification within the Pre-Visit Services Department. Pre-Registration/Insurance Verification Supervisor will work with Patient Accounts and Patient Access leaders regarding process flow improvements to deliver a seamless patient experience. Ensures compliance with CMS insurance filing guidelines. Complete and maintain co-worker schedules making changes according to the needs of the business and patient flow, volumes, and financial status. Pre-Registration/Insurance Verification Supervisor will work with manager to set and achieve department goals. Align new co-workers with schedule for training, and ensure for appropriate follow-up procedures are in place for co-worker education. Assist in co-worker attendance, tardy, and vacation in compliance with corporate attendance policy. Pre-Registration/Insurance Verification Supervisor will collaborate with the manager during the new hire process, evaluating performance, and administering employee corrective action. Participate in system upgrades and enhancements.
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Education
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Bachelor's of Business - Preferred
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Experience
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3-5 Years Pre-Registration, Registration, Patient Access in a health care environment - Required
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1-2 Years Supervisory experience in a health care environment - Preferred
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License & Certification
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None Required
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Core Job Functions
- Resolves technical and personal issues timely. Promotes cooperation and team work. Monitors co-workers activity to ensure production standards are met daily.
- Accurately measures and records the type, frequency and responsibility for missing or inaccurate demographic, financial or any other information that causes delays in the processing for accounts/claims. Accurately compiles data and creates reports. Provides assistance to Managers and Team Leaders in developing corrective action plans.
- Improves methods for monitoring and reporting registration information quality. Coordinates processes with Patient Accounts and Insurance/Payment Verification. Analyzes errors to determine the need for additional edits.
- Reviews quality and quantity activity using available reporting tools. Initiates appropriate co-worker counseling and re-training when necessary. Provides ongoing technical training.
- Assess training needs and to provide training to all co-workers, as needed. Maintains all co-workers training records up to date.
- Complete evaluations on time, maintain retention, meet or exceed unit established nationally certified certification, and reach annual assessments according to standards.
- Reviews and approves/denies all co-worker PTO requests. Maintains adequate staffing levels in all areas. Maintains open communication with co-workers regarding call-ins.
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