What are the responsibilities and job description for the Day Support Case Manager position at St. Joseph's Villa?
Under the direction and supervision of the Program Manager or Senior Director, this position coordinates the overall services provided to clients with external agencies and may provide some clerical support for the service. Work is performed collaboratively with and in support of other services offered by St. Joseph's Villa.
All work is performed safely, effectively, to the highest ethical standards, and in accordance with regulatory and accrediting standards and St. Joseph’s Villa’s mission, values, and guiding principles.
ESSENTIAL JOB FUNCTIONS
Conducts intake interviews, discusses program requirements with parents or guardians and placing agencies.
Conducts home visits to assess family interest and ability to support the client’s needs and / or to teach family members or guardians the techniques employed by St. Joseph’s Villa to help the client reach his / her potential.
Researches community-based organizations and governmental agencies to determine what resources are available to support the client’s needs.
Maintains case management records. Compiles information to prepare progress reports on clients. Maintains contact with designated family members or guardians and school systems. Coordinates community support and intra-agency support as needed for each individual client.
Reviews all Individualized Service Plans (ISPs) and informs Treatment Team of requirements met and to be met.
Prepares regular narrative, tabular, and statistical reports for St. Joseph’s Villa management staff, Service Board, and licensing, accrediting, and regulatory agencies.
Prepares data for accurate billing for services, complying with the requirements of the varied funding streams.
Completes all authorizations for clients.
Completes all required documentation within timelines.
Uses approved behavior management techniques to work with clients in crisis.
May administer medications, assist with feeding, toileting, or other basic physical need.
May provide direct client care, lead clients in recreational, educational, or treatment activities or instruct clients in independent living skills.
Models appropriate professional behavior and dress.
Participates in staff meetings and other staff and program group activities, including after school and evening programs, essential for the operation of an effective psycho-educational program.
Evaluates work processes and methods and submits recommendations for continuous quality improvement.
Attends scheduled training programs for professional development that includes, at a minimum, trainings required by St. Joseph’s Villa and by regulatory and accrediting bodies.
Performs other duties as assigned.
QUALIFICATIONS
BS / BA degree in Psychology, Human Services, or related field. Qualified Intellectual Disabilities Professional (QIDP). Two years related experience. Proficient with Windows, Outlook, MS Office including Word, Excel and PowerPoint. Experience with proprietary software preferred. Valid Virginia driver’s license with excellent driving record.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of the philosophy and practices of therapeutic after school programs for the emotionally, behaviorally, and cognitively impaired individual. Knowledge of appropriate methods of de-escalation and ability to implement those methods appropriately. Knowledge of Medicaid Billing procedures. Able to work effectively with parents or guardians and placing agencies. Excellent verbal communication skills. Proficient in basic mathematics and elementary statistical techniques. Able to organize case load to maximize time utilization with no diminution in quality of service. Able to appropriately use proprietary software. Able to work effectively in collaborative, shared leadership environment. Able to be flexible and appropriately handle stressful situations.
