What are the responsibilities and job description for the Community Liaison position at St. Josephs Medical Center?
Summary: The Community EMS Liaison is charged with managing and growing the day-to-day relationships with our community and EMS partners. The employee will work closely with the Hospital 's CEO and EMS Medical Director to support their role and responsibilities and to actively grow Affiliate services and manage other EMS business and relationships through formal contractual relationships. The Community EMS Liaison will serve as a Liaison to the hospital's Executive Team on all matters involving community relations and EMS operations. The employee will actively work to improve collaboration, integration, and coordination with area EMS services. The employee is responsible for the design, implementation, evaluation, and management of initiatives to facilitate the successful integration of service excellence standards throughout the facility. Serves as a liaison between hospital, in-patients, and hospital-based physicians to enhance patient and physician satisfaction. Works to increase operational effectiveness to improve customer satisfaction, promoting growth and process improvement.
Duties and Responsibilities: Consistently supports and communicates the Mission, Vision and Values of St. Joseph Medical Center. Follows the St. Joseph Medical Center. Guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI). Serve as a liaison between the Hospital and area EMS agencies on issues related to EMS and hospital operations. Actively participate in internal and external meetings related to advancement of EMS service line. Manage and grow EMS Affiliations within the hospital's area services. Assist Hospital's EMS Medical Director with administrative functions: -Affiliation Agreement management and coordination -EMS Grand Rounds preparation and administrative oversight -EMS Provider Credentialing -EMS Care investigations -EMS Medical Director/Service/Provider relationships and DPH reporting. Coordinate EMS educational classes for area EMS providers Work with hospital emergency department leadership to assure proper data capture on EMS relevant metrics. Work with hospital emergency department leadership on issues related to EMS. Monitor EMS metrics/data for trends or issues. Promotes a culture of safety for patients and employees through proper identification, proper reporting, documentation, and prevention of medical errors in a non-punitive environment. Supportive of the compliance program set forth by IASIS and demonstrated by: - Upholds the Code of Ethics and Corporate Compliance. - Adheres to dealing appropriately and fairly with employee misconduct. - Enforces all compliance policies as they pertain to his/her area. - Provides and assures timely compliance education as requested by the Regional Compliance & Safety Officer and/or through corporate initiatives. - Plan and Manage the Customer Service Program Writes overall customer service plan for the hospital, complete with objectives, strategies and tactics. Conducts ongoing needs assessments to determine areas for improvement. Communicates the Star Power program to employees. Regularly updates management on the status of initiatives. Coordinate and promote EMS recognition events (EMS Week, Hospital Week, etc.). Remain knowledgeable on local, state, and national EMS issues. Positively promote Steward's commitment to EMS in all of the above duties. Sits on and is an active member of regional EMS committee and subcommittees Managing projects in support of hospital business objectives. Trains all staff on customer service skills Ensures all employees receive an annual update on customer services skills Provides in-services to departments to enhance the customer service skills of the staff.
Shift: Full Time Days
Minimum Knowledge, Skills, and Albitites:
Education: Should possess Marketing, Communication, Business Development, EMT, Paramedic (preferred), or other healthcare related certifications/licensure (NRP, RN, PA). BS in Management, Healthcare, or Administration preferred. Equivalent EMS management or healthcare experience will be considered.
Experience: 3 years of healthcare clinical experience. EMS or healthcare leadership experience preferred. 2 years of previous liaison experience
Certification/Licensure: Texas EMT certification or another clinical certification/license Software/Hardware: Functional knowledge in MS Office applications as well as common EMS software applications.
PREFERRED Education and experience in patient relations preferred. Exceptional interpersonal/communication skills Demonstrated ability to successfully resolve problems with a win/win approach. Experience with Core Measures, Press Ganey and strong customer service orientation. Able to demonstrate effective initiative to address and resolve matters quickly in the best interests of patient outcome, patient satisfaction, and physician satisfaction.
Houston's oldest hospital is GROWING!
Welcome to St. Joseph Medical Center (SJMC), Houston's first and only downtown hospital delivering world-class care for the last 137 years and looking forward to the next century of exceptional care to Houstonians when they need us most.
Whether it's for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality health care. SJMC has been providing health care services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients' expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they're in our care.
Over the last years we have expanded our services to include the Advanced Wound Care Center, Comprehensive Cardiac and Vascular Services, the Women's Center, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your health care journey, from diagnosis to treatment, with compassion every step of the way.
Diversity, equity, inclusion, and belonging are at the foundation of the care St Joseph Medical Center provides to our community we are privileged to support in all of our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or expression or any other non-job-related characteristic.
