What are the responsibilities and job description for the Medical Assistant - Bilingual (English / Spanish) - Patient Test Results position at St Jude Neighborhood Health Centers?
Description
Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families. We are seeking a mission driven and dedicated part-time Referral Coordinator for our health center in Orange, CA.
• Bilingual (English/Spanish)
• Improve patient satisfaction by calling patients to share with them their test results and provider's recommendation. At patient's request, schedule the patients for follow-up. Confirm patient's understanding and satisfaction. Mail results to patients that cannot be reached by telephone.
• Willingness to work as part of a collaborative team that includes, social worker, physicians, nurse practitioners, and physicians.
• St. Jude Neighborhood Health Centers utilizes EPIC for our Electronic Medical Records (EMR) system.
• Grant funded 12-month position.
• Willingness to work one Saturday per month.
Who We Are. We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women’s health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty level, and are best served in Spanish. Through our origins with St. Joseph Health, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion.
Essential Functions (What You Do).
Assist medical providers in providing high quality, efficient and service-oriented patient care by contacting patients via telephone to communicate test results (i.e. lab and radiology) and providers' recommended actions. Schedule patient follow up appointments if needed. Confirm patient's satisfaction with communication and care. Clearly and efficiently document all patient interactions within the medical record. Collect data needed for grant reporting purposes. Serve as back-up medical assistant for direct in-clinic patient care, as needed. Assists with patient registration, referrals, scheduling, and exam room turnover. Upholds all HIPAA (Health Insurance Portability and Accountability) and other regulatory compliance and safety requirements. Remain current on all credentialing requirements.
Compensation and Benefits:
Pay Range: $21.48 - $27.44 per hour
Healthcare & Childcare Benefits: available first of the month following start date
• Medical (Anthem HMO & PPO)
• Dental (PPO)
• Vision (PPO/VSP)
• FSA - Pre-tax benefit for health care expenses
• FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses
• Mental Health - Employee Assistance Program & access to meditation resources through Calm
Paid Time Off:
Approximately 25 days off per year, based upon time off accrued and full-time hours
Financial Wellness - Retirement & Investment:
• 401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service
• Profit-sharing
Other Benefits:
• Potential option to work remote one-day per week
• Pet Insurance
• Tuition Reimbursement
• Student Loan Forgiveness through National Health Service Corps and Public Service Loan Forgiveness Program
St. Jude Neighborhood Health Centers is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.
Requirements
Education:
Must have a certificate of completion from an accredited school of training for medical assisting.
License/ Certifications:
Basic Life Support (BLS) from AHA approved program.
Experience:
Minimum of 6-months of experience as a Medical Assistant or equivalent.
Preferred:
Community Clinic experience
Experience with Epic EMR
Knowledge/Skills/Abilities:
Required:
Demonstrates the ability to read, write and speak English and Spanish without an
interpreter.
Demonstrates interpersonal/cultural sensitivity and work with a diverse and often
underserved population.
Effective written and verbal communication across all levels of the organization
and with vendors.
Highly organized with strong time management skills, being able to perform
simultaneous tasks, prioritize them effectively and follow through quickly.
Proficiency with EMR systems.
Available to work Saturdays as business needs require.
Salary : $21 - $27
