What are the responsibilities and job description for the Merchandise Supervisor position at St. Louis Aquarium at Union Station?
Lead an Unforgettable Retail Experience as a Merchandise Supervisor at the St. Louis Aquarium!
Do you have a passion for creating memorable guest experiences and leading dynamic teams? Take the next step in your career with us!
As a Merchandise Supervisor, you’ll play a key role in ensuring smooth retail operations while delivering exceptional guest service. From creating eye-catching displays to mentoring your team, you’ll help make every visit to the aquarium unforgettable.
What You’ll Do:
- Lead the Team: Supervise and inspire a retail team, ensuring they deliver outstanding customer service and achieve sales goals.
- Drive Sales Excellence: Collaborate with the Gift Shop Manager to analyze trends, maximize sales, and implement creative visual merchandising strategies.
- Oversee Operations: Assist in scheduling staff, maintaining inventory, and ensuring that both the store and storage areas meet the highest standards of cleanliness and organization.
- Enhance Guest Experiences: Monitor guest interactions, ensuring every visitor enjoys a seamless, safe, and memorable journey.
- Mentor & Train: Help develop team members through training programs, on-the-job coaching, and ongoing support.
- Collaborate Across Teams: Work closely with Life Sciences, Admissions, Photography, and the Aquarium Foundation to provide a cohesive and exceptional guest experience.
- Support Attractions: Supervise other attractions, such as the Ropes Course and Mirror Maze, as needed.
Why You’ll Love This Role:
- Make an Impact: Lead a talented team in creating unique, engaging guest experiences.
- Growth Opportunities: Expand your leadership skills in a fast-paced, dynamic environment.
- Creative Challenges: Design stunning displays and find innovative ways to exceed sales and guest experience goals.
- Team Spirit: Be part of a supportive, energetic group that values respect, collaboration, and frequent communication.
What We’re Looking For:
- Leadership Experience: 1-2 years in a supervisory role, preferably in tourism, retail, or hospitality.
- Customer-Focused: Exceptional communication and decision-making skills, with a knack for anticipating guest needs.
- Tech Savvy: Comfortable with Microsoft Office and point-of-sale systems.
- Problem Solver: Creative thinker who thrives on challenges and new opportunities.
- Energetic & Motivated: Ready to inspire your team and tackle projects with enthusiasm.
Ready to Inspire and Lead?
Join us as a Merchandise Supervisor at the St. Louis Aquarium and help us create unforgettable experiences for every guest!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Store discount
- Vision insurance
Schedule:
- Day shift
Work Location: In person
Salary : $16