What are the responsibilities and job description for the Direct Sales Representative position at St. Louis Cardinals?
Join the St. Louis Cardinals as a Direct Sales Representative!
The St. Louis Cardinals Direct Sales Representative (DSR) Program gives a DSR the opportunity to grow in their career in sports through sales and providing excellent customer service on behalf of the organization. In this role, you are responsible for selling Season Ticket Plans, specialty Packs, All-Inclusive, Individual and Group Tickets, as well as providing stellar service to existing and prospective customers. This is an entry level position which provides for extensive training that may lead to opportunities to transition to sales and service positions with the organization. The position is designed to be a one-year program. The opportunity of a second year could be made available prior to the conclusion of the first year. You are expected to have open availability to work nights, weekends, and holidays as needed. Take the next step and apply today!
Job Summary:
In this role, you will serve as the front line for our fans and as one of our primary facets of communication with them. You will be responsible for generating incremental revenue by building strong, positive relationships with our fans. We believe that a successful DSR will represent our organization by exemplifying the company culture which focuses on honesty, integrity, flexibility and leadership.
Job Duties:
- Offer various ticket options through daily outbound and inbound phone calls and email leads
- Actively prospect and research new sales leads
- Work in tandem with the Season Ticket, Premium, Theme, and Group Sales departments to establish a seamless transition from sales to service
- Build relationships by conducting meetings with customers face-to-face, during phone conversations and via email
- Collaborate with Ticket Service to respond to customer inquiries and resolve customer issues
- Assist with game day responsibilities at all home games including pregame entertainment, customer visits in suites and all-inclusive areas, and other excellent opportunities to interact with fans
- Perform additional responsibilities as assigned to assist in the success of the Ticketing Department and the organization
Education/Experience Required:
- Completion of bachelor's degree
- Experience in sports industry at college level and/or minor/major league level
- Strong written and verbal interpersonal skills
- Validated ability to work as a phenomenal teammate
- Ability to multi-task
- Available to work flexible hours
- Proficient computer skills (Microsoft Office, Outlook, etc.). Ticketing system experience preferred
- The commitment to learn and grow professionally within the industry
Education/Experience Preferred:
- Bachelor's degree in business, Marketing, Sports Management, or related field preferred
- 1 years of experience in sports industry at college level and/or minor/major league level
- 1 years of experience in a service-based role
- Experience navigating CRM
