Senior Associate, Education (Computer Service Technician Lab Assistant)

Title : Senior Associate, Education (Computer Service Technician Lab Assistant)

Employee Classification : 52 Wks Unit

• Internal Classified Unit Employees who apply in the first 5 working days from publish date will be given due consideration. External applicants will only be considered, after all qualified internal candidates have been deemed unsuccessful.

Department : Information Systems

Salary Range : Commensurate with experience

Who we are :

We are not-for-profit : St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer : For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community : Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri's four-year colleges / universities than anyone else.

We value Diversity, equity & inclusion : STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What you get :

Benefits package [for full-time employees] : STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow : Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities : STLCC offers tuition waivers for employees [full-time and part-time] their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work / life balance : Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness : STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position :

The Computer Service Technician Lab Assistant provides essential support within the Computer and Information Technology (CIT) department. This position plays a vital role in maintaining the campus computer lab, including equipment upkeep, inventory management, and ensuring smooth lab operations. Additionally, the Lab Assistant offers direct assistance to students enrolled in CIT programs, providing introductory programming tutoring and basic troubleshooting for common operating system issues. This role extends support to the wider college community (STLCC) with general technological assistance. In summary, this position participates in designing, delivering, evaluating and improving services to students and faculty in support of the learning programs of the College.

What you'll do :

Computer Lab Management :

Maintain computers and related equipment, ensuring optimal functionality.

Troubleshoot and resolve technical issues within the computer lab.

Track inventory of lab supplies and equipment, placing orders as needed.

Student Support :

Provide tutoring and guidance on entry-level programming concepts.

Offer basic operating system troubleshooting assistance to CIT students and the general STLCC student body.

Assist students in understanding college and departmental policies.

Departmental Support :

Supervise student employees within the CIT department.

Participate in meetings, departmental committees, and relevant workshops.

Works with individual students on study skills.

Administers tests and reports scores to students.

Keeps inventory of supplies and equipment; places orders when necessary.

Checks equipment for repair needs and notifies the appropriate persons.

Informs students of College and department policies and procedures : informs

students of job openings.

Helps students with problems and makes appropriate referrals.

Supervises student employees in the department.

May attend meetings, serve on departmental committees, and / or attend workshops

and special classes.

May operate instructional equipment.

Performs other job related duties as assigned.

Education, experience, and other requirements :

Associate's Degree or equivalent and over one (1) year of relevant full-time

experience.

Preferred Qualifications :

Enrollment or Completion of CIT Program : Being currently enrolled in or having completed coursework within the Computer and Information Technology program at STLCC. This ensures a foundational understanding of the technical concepts students will need support with.

Prior Tutoring or Teaching Assistant Experience : Experience in providing academic support, either formally or informally, demonstrates aptitude in explaining concepts and guiding others.

Customer Service Background : Previous experience in a customer-facing role indicates strong communication skills and the ability to provide helpful support.

A or Similar Certification : Having an industry-recognized certification like CompTIA A demonstrates proficiency with computer hardware and software troubleshooting.