What are the responsibilities and job description for the Information Specialist II - Veterans Services Office - (Hibbing) (Promotional) position at St. Louis County, MN?
Kind of Work
By joining this team, you will play a critical role in supporting Veterans, their families and the office team by managing and distributing vital information. An Information Specialist ensures Veterans, and their families receive timely and accurate support while helping the office operate efficiently. Attention to detail and customer service skills are essential in providing high-quality assistance.
We have one (1) full-time Hibbing area position available.
The successful candidate will:
- Maintain a high level of confidentiality.
- Accurately prioritize day-to-day workloads.
- Organize and maintain records including service-related documents, benefits applications, and correspondence.
- Ensure secure and accurate data entry into office databases.
- Assist Veterans and their families in understanding initial guidance on eligibility requirements and necessary documentation for benefits.
- Direct individuals to the appropriate staff or external resources for further assistance.
- Support the office with a high volume of walk-ins and phone calls as well as respond to emails, and handle general inquiries from Veterans, their families, and community members.
- Disseminate updates on new policies, programs, or events relevant to the Veteran community.
- Support Veterans Service Officers by preparing paperwork, scheduling appointments, and managing workflow.
- Generate reports or summaries for office operations.
- Perform additional duties as assigned
This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.
Distinguishing Features of Work
Work Environment
These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT: Push/pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk/speak; work alone, with, or around others. OCCASIONAL: Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop/bend; walk; right and left wrist turn; customer/public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.
Selection Process
- Permanent status as an Information Specialist I or Office Assistant; OR three (3) years full-time paid verifiable experience in a clerical support position.
- Demonstrated ability to operate personal computer-based systems.
- Proficiency, as defined by the Civil Service Commission, in operating word processing software.
- Ability to type from clear copy at a rate of 40 w.p.m./net.
RATING SYSTEMS:
Supplemental Questions will be 100% of the scoring process:
Points will be awarded based on the applicants answers to supplemental questions 8-21.
Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.
Please Note: When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.
TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE:
- December 19, 2024 - Applicant screening will begin
- Week of December 30, 2024 - Supplemental question scoring to be completed
- Week of January 13, 2025 - Interviews to be conducted
ESSENTIAL FUNCTIONS:
The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at www.stlouiscountymn.gov/jobdescriptions.
VETERANS PREFERENCE:
If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:
- Veteran: DD214 noting character of service.
- Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
- Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)
- Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.
PHYSICAL-MEDICAL STANDARDS:
Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.
BACKGROUND CHECK:
Applicants selected for appointment to a position with St. Louis County may be subject to a background investigation.
PROBATIONARY PERIOD:
Appointees to the position must successfully complete at least a six-month probationary period prior to being certified for permanent employment.
NON-DISCRIMINATION:
St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
