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Case Manager-Office of Veterans Services

St. Louis County, MO
Saint Ann, MO Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 3/24/2025

The St. Louis County Department of Human Services seeks a Case Manager for the Office of Veterans Services. This position will serve Veterans and their families and assist in a variety of ways. This would include applying for benefits, accessing community resources, community outreach, and other ways as assigned.

The typical starting salary is $20.00 to $24.00 per hour depending upon the candidates qualifications as well as budgetary considerations. Additionally, we offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit https://stlouiscountymo.gov/st-louis-county-departments/administration/personnel/benefits.St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

Examples of Duties

Assist Veterans and their families in applying for and receiving Veteran Benefits.

Assist Veterans in accessing community resources.

Interact with Veterans in person and over the phone.

Community outreach and engagement, including community presentations.

Local travel and some out-of-town travel for trainings.

Conduct need assessments for an assigned area of County population, perform research and data collection and serve on boards and task forces to implement social services programs.

Develop and coordinate the operation of various community programs through involvement with coalitions, committees, seminars and training.

Perform other duties as required or assigned.

This document defines the job class as a whole and provides examples of work that may typically be performed by the assigned positions. It does not represent any single position.

Minimum Qualifications

Per the Missouri Veteran's Commission the candidate must become an Accredited Veterans Services Office within 1 year of employment.

Bachelor's degree in a social service or related field.

Veterans with honorable discharge are strongly encouraged to apply.

Other preferred qualifications:
Strong administrative skills
Detail Oriented
Computer competency

Additional Information

SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.

The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.


St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance.

In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year.

Salary : $20 - $24

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