What are the responsibilities and job description for the Social Services Program Manager-County Older Resident Program position at St. Louis County, MO?
St. Louis County Department of Human Services is dedicated to providing effective, impactful services for older adults in our community. Our success depends on strong leadership, and we are seeking an experienced Program Manager to oversee multiple programs, manage professional staff, and drive strategic initiatives that enhance the well-being of older residents.
The ideal candidate will be a natural leader with a strong ability to strategize, implement, and manage high-level initiatives, ensuring quality service delivery and operational excellence. This position requires exceptional leadership, project coordination, and team management skills, along with a deep commitment to serving older adults.
The typical starting salary is $59,696 - $71,635 annually depending upon the candidates qualifications as well as budgetary considerations. Additionally, we offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit https://stlouiscountymo.gov/st-louis-county-departments/administration/personnel/benefits.
St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visithttps://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.
Examples of Duties
- Plan and expand services based on strategic priorities, conducting needs assessments and addressing service gaps.
Oversee program development, staff assignments, operational planning, and evaluation of existing services.
Provide leadership and direct support to ensure successful program implementation.
Develop and foster partnerships with agencies, businesses, universities, and other stakeholders to enhance service access for older adults.
Establish standards for customer service, staff productivity, and program quality while maintaining fiscal accountability.
Collaborate with the Division Manager on hiring, training, and supervising program staff.
Monitor key performance data and take action to improve program outcomes.
Oversee grant-funded services, including financial contracts, service delivery plans, project evaluations, and reports.
Prepare reports, budgets, and strategic plans to support program objectives.
Ensure compliance with policies, regulations, and best practices.
Other duties as assigned.
Minimum Qualifications
Required Qualifications:
- Bachelor's degree in social work or related field, Master’s degree strongly preferred, or a comparable combination of education and professional experience.
- Three years of experience supervising full-time and part-time staff.
- Strong leadership, time management, facilitation, and organizational skills.
- Experience managing stakeholders and fostering collaborative partnerships.
- Proficiency in Microsoft 365, Canva, and other relevant tools.
- Excellent verbal and written communication skills.
Preferred Qualifications:
- Licensed Clinical Social Worker (LCSW) or equivalent licensure.
- Three years of experience working with adults 60 and older in community-based services.
- Advanced skills in building positive relationships with diverse older adult populations.
Additional Information
SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.
The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.
The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.
All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.
St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance.
In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year.
Salary : $59,696 - $71,635
