What are the responsibilities and job description for the System Analyst position at St. Louis County, MO?
Salary : See Position Description
Location : Clayton - St. Louis County, MO
Job Type : Full-Time
Job Number : 2024-00416
Department : Information Technology - Administration
Opening Date : 01 / 07 / 2025
Closing Date : 1 / 16 / 2025 11 : 59 PM Central
Description
The St. Louis County Department of Information Technology seeks a knowledgeable System Analyst to analyze user requirements, procedures and problems to resolve customer issues as they arise. This is a Full Time Help Desk position that will be part of a team that supports all Departments in St. Louis County and works with other divisions of IT as necessary. The typical starting salary is $55,536 - $66,643 yearly depending upon the candidate's qualifications as well as budgetary considerations.
We offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit .
St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit .
Examples of Duties
- Provide tier 1 and tier 2 technical support via phone, email and chat
- First call resolution
- Troubleshoot and resolve issues on company issued computers and mobile devices
- Install approved software on computers based on approved tickets in the queue
- Collaborate with relevant teams to address issues beyond the scope of this role to provide a beginning-to-end resolution
- Provide remote support when applicable
- Document issues, solutions, and maintain accurate records of work performed
- Timely communication on issue status and resolution
- Reset user passwords and create / deprovision user accounts
- Update current IT documents and create new IT documents as needed
- Perform other duties as required or assigned.
This document defines the job class as a whole and provides examples of work that may typically be performed by the assigned positions. It does not represent any single position.
Minimum Qualifications
Equivalent to a bachelor's degree in computer science and one year of system analysis experience.
Additional Information
SELECTION AND APPOINTMENT : A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.
The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.
The five top ranking candidates, based on the final grade, will be certified to the Department Director / Appointing Authority who will make the final decision.
All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.
HOW TO APPLY : Applicants interested in applying for this position should visit our website at We only accept on-line applications.
EQUAL EMPLOYMENT OPPORTUNITY POLICY : The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor Clayton, MO 63105
314) 615-5429
Relay MO 711 or 800-735-2966
An Equal Opportunity Employer Fax : (314) 615-7703
www.stlouiscountymo.gov
St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include : paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance.
In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year.
Please click to view all of our benefits.
Do you have an equivalent to a Bachelor's Degree in Computer Science?
Do you have at least one year desktop support / system analysis experience?
Required Question
Salary : $55,536 - $66,643
