What are the responsibilities and job description for the Customer Service Specialist position at St. Louis County?
Saint Louis County Recognized as One of America's Best Midsize Employers by Forbes - St. Louis County Website
St. Louis County has an exciting opportunity as we are seeking a customer-focused individual to be part of our Customer Service team. This role deploys an empathetic first-call resolution approach for County citizens to communicate their needs via in-person customer service assistance and inbound phone calls. Put your exemplary customer service skills to use and strengthen citizen support through timely service request remediation and general question first contract resolution. This position's primary work location will be in Clayton. We offer a comprehensive benefits package and a generous Paid Time Off (PTO) policy. To learn more about these and other County benefits, please visit Competitive Benefits - St. Louis County Website.St. Louis County Government is a qualified agency for the Public Service Loan Forgiveness program managed by the Federal Government. For more information regarding this program, please visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.
- Interact with customers / citizens in-person and on phone calls.
- Answer and remediate any type of inbound citizen request, achieve first contact resolution, and work within performance metric targets.
- Analyze citizen complaints, resolve complaints directly, implement appropriate corrective actions on behalf of citizen, or route complaint to the appropriate responsible party.
- Moderate inbound service request queue, understand and explain internal process workflows and interact with County staff responsible for executing requests.
- Link citizens to external agencies when requests fall outside the County’s jurisdiction.
- Perform other duties as required or assigned.
The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.
The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.
All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.
HOW TO APPLY: Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept on-line applications.
EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105
(314) 615-5429
Relay MO 711 or 800-735-2966
An Equal Opportunity Employer
Fax: (314) 615-7703
www.stlouiscountymo.gov
Salary : $32,490 - $47,091
