Information Specialist II - Assessor's Office (2) (Duluth) (Open)

Salary : $21.04 - $24.84 Hourly

Location : Duluth, MN

Job Type : Permanent, Full-Time

Job Number : 25-014 / 420-01

Department : Assessor's

Opening Date : 02 / 21 / 2025

Closing Date : 3 / 7 / 2025 11 : 59 PM Central

Kind of Work

The Assessor's office mission is to value property by creating a timely, uniform, and fair assessment process while delivering exceptional and professional public service with integrity and respect for the people we serve.

We are looking for two (2) people to perform skilled information processing work applying a system of specialized departmental work rules, methods, procedures and operating precedents to perform a variety of customer service and records maintenance functions. One role will primarily focus on homestead related matters and the second role will work with Certificate of Real Estate Value processing.

Customer service duties include explaining departmental regulations, policies and procedures and communicating work related judgments and decisions to customers in person, by phone, via online meeting platforms, and through written correspondence.

The salary range reflected above is the normal hiring range for 2025. The full salary range, including longevity pay, is $21.04 - $28.63 per hour.

This position is part of the Civil Service Basic Unit Employees Collective Bargaining Agreement represented by Council 5 of AFSCME.

St. Louis County does not participate in E-Verify. All employees must be continuously authorized to work in the United States , for St. Louis County, on a full-time basis. St. Louis County does not provide sponsorship for employment visas.

Distinguishing Features of Work

An employee in this class performs a variety of process tasks and problem-solving activities that require discretion and factual judgments to appropriately apply established procedures, policies and practices to work situations. Duties include explaining established departmental regulations, policies and procedures; and processing information gathered from varied sources to compile departmental records in accordance with established procedures requiring the employee to exercise some judgment to adapt and apply the appropriate procedures to a variety of normally recurring work situations. The work is performed under the direction of a designated lead worker or supervisory staff.

Work Environment

These work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT : Near and midrange vision; visual accommodation; hear within 20 feet; grip; pinch and hand dexterity; and work inside. FREQUENT : Push / pull up to 15 pounds; lift and carry up to 10 pounds; far vision; bend neck; rotate neck; reach; sit; talk / speak; work alone, with, or around others. OCCASIONAL : Move about; reach above shoulder; rotate at waist while sitting or standing; stand; static neck position; stoop / bend; walk; right and left wrist turn; customer / public contact; work with clients with behavioral challenges; depth perception; field of vision; color vision; extended days; and drive.

Selection Process

MINIMUM QUALIFICATIONS (Pass / Fail) :

• Three (3) years full-time paid verifiable experience in a clerical support position.
• Demonstrated ability to operate personal computer-based systems.
• Proficiency, as defined by the Civil Service Commission, in operating word processing software.
• Ability to type from clear copy at a rate of 40 w.p.m. / net.

RATING SYSTEM :

Supplemental Questions will be 100% of the scoring process :

Points will be awarded based on the applicants answers to supplemental questions 7-20.

Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.

Please Note : When answering the supplemental questions on the website, the webpage may time out after 30 minutes. It's recommended you draft your answers in a Word document and copy / paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes may result in the deletion of your answers by the application system.

TENTATIVE RECRUITMENT & SCREENING PROCESS SCHEDULE :

ESSENTIAL FUNCTIONS :

The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online atwww.stlouiscountymn.gov / jobdescriptions.

VETERANS PREFERENCE : If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you :

Please refer to Minnesota Statue 197.455 for additional requirements. Click .

PHYSICAL-MEDICAL STANDARDS :

Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.

DRUG TESTING :

Applicants selected for appointment must take and pass a drug test.

BACKGROUND CHECK :

Applicants selected for appointment to a position with St. Louis County are subject to a background investigation.

EMPLOYMENT ELIGIBILITY VERIFICATION :

All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.

PROBATIONARY PERIOD :

Appointees to the position must successfully complete a twelve-month probationary period prior to being certified for permanent employment.

NON-DISCRIMINATION :

St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender identity, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Eligible St. Louis County employees earn a competitive salary and benefits package, including :

Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.

Please type or clearly print your name.

The information you provide related to your education, training, and experience is subject to verification.I understand that giving false information, failing to accurately represent myself, or not providing required documentation as listed on the job announcement will result in disqualification.

Are you legally authorized to work in the United States for St. Louis County?

All employees must be continuously authorized to work in the United States for St. Louis County. St. Louis County does not provide sponsorship for employment visas, and it does not currently participate in E-Verify. Will you now, or will you in the future, require sponsorship for employment visa status (e.g. H-1B visa status) to work legally for St. Louis County in the United States?

Typing is an essential function as an Information Specialist II with St. Louis County. Please indicate the number of words per minute you can type below :

SME Explanation : Questions 7-20 will be reviewed by a Subject Matter Expert (SME). The questions will be scored and used to help determine 100% of your score. For each question please list the organization(s) and / or employers where you gained the experience. All information listed must also be supported in the work experience section of your application.I have read and understand the instructions given above and acknowledge that I understand my score is derived 100% from my answers to supplemental questions 7-20.

Which of the following describes your current level of proficiency in Microsoft Word, Google Docs, Apple Pages or other similar product?

Which of the following best describes your current level of proficiency in Microsoft Excel, Google Sheets, Apple Numbers or other similar product?

Below are several components of the position. Please indicate your level of proficiency in each.

Addition and subtraction

Multiplication and division

Percentages and fractions

Writing skills including proper grammar, punctuation, spelling, etc.

Proofreading documents such as e-mails, letters, memos, records, etc.

If you indicated you are "proficient" or have "expert proficiency" in Questions 11 and 12, please elaborate by providing at least one example that demonstrates your proficiency. Identify the position and the organization or educational institution where you gained the proficiency.

Please describe your experience with individuals from diverse backgrounds (people of varied races, colors, creeds, religions, national origins, sexes, marital statuses, disabilities, socio-economic statuses, ages, sexual orientations, gender identities, familial statuses, etc.) and how your lived or professional experience has prepared you to effectively provide county services to our diverse community.

Describe a situation in which you provided excellent customer service. Include in your answer the situation, the actions you took, and the final outcome.

Describe your experience in working collaboratively with a team and independently.

Please describe your experience with data entry, data extraction and writing reports.Please include in your response the organization(s) and position title(s) where you performed such duties.

Numerous daily demands routinely change priorities and short-term deadlines. Please describe a situation where you had many tasks and changing priorities and how you handled completing the work.

I certify that my responses to the questions above are true and accurate to the best of my knowledge.

Required Question

Salary : $21 - $29