Social Services Program Manager-County Youth Program

The Program Manager position reports directly to the Office of Social and Community Services’ Division Manager and serves in a critical management role with responsibility to oversee the planning, organization, supervision and coordination of services to the youth of St. Louis County. The ideal candidate will be a natural leader with a strong ability to strategize, implement, and manage high-level initiatives, ensuring quality service delivery and operational excellence.

This position is located at 12079 Bellefontaine Road Spanish Lake Mo. 63138.

As an employer, St. Louis County cares about the health and well-being of our employees. To provide for the best possible work-life balance, the County offers a generous benefit package which includes affordable health insurance, dental and vision coverage, 4 weeks of Paid Time Off the first year, 11 paid holidays, deferred benefit retirement plan, paid life insurance as well as short- and long-term disability. A full listing of benefits is available under the benefit tab at the top of this page. 

This position is charged with oversight of county-wide youth services. The candidate for this position must demonstrate exceptional leadership, project coordination and team management skills. Success in this position will require extensive experience and knowledge serving the needs of youth ages 11 to 19, the ability to facilitate solutions with excellent professional judgement, and ensure high quality service delivery to the public.Plan and expand services based on strategic priorities, conducting needs assessments and addressing service gaps

Oversee program development, staff assignments, operational planning, and evaluation of existing services

Provide leadership and direct support to ensure successful program implementation; Develop and foster partnerships with agencies, businesses, universities, and other stakeholders to enhance service access for youth

Establish standards for customer service, staff productivity, and program quality while maintaining fiscal accountability

Collaborate with the Division Manager on hiring, training, and supervising program staff

Monitor key performance data and take action to improve program outcomes

Oversee grant-funded services, including financial contracts, service delivery plans, project evaluations, and reports

Prepare reports, budgets, and strategic plans to support program objectives

Ensure compliance with policies, regulations, and best practices; develop appropriate outreach events, publications, media involvement in conjunction with the Division Manager and Public Information Manager

Align community resources with client needs by recruiting volunteers to provide services, identifying existing community resources, or organizing new community resource organizations

Gather information, and prepare, and monitor statistical/performance reports and summaries

Develop and write proposals and implement projects to address program participant needs

Establishing and maintaining positive rapport and relationships with internal and external partners/agencies/organizations to meet community needs

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively

Oversee development of annual and multiyear budget plans

Review key performance data and act to improve outcomes

Oversee implementation of grant-funded services through financial contracts

Facilitate the successful contract execution and agreement process with other social services and behavioral health organizations

Participate in the generation of competitive grant proposals; establish and support collaborative engagement among teams across the division

Champion goals of improvement and best practice standards of public service

Actively identifies and supports proposals for new funding resources in support of strategic goals

Represent the Department to internal and external partners/agencies/organizations with the upmost professionalism

Analyze proposed legislation, regulations or rule changes that effect/determine health outcomes and make recommendations to the Director’s Office

Recruit, interview, and hire staff

Other duties as assigned.

Required Qualifications:

• Bachelor's degree in social work or related field, Master’s degree strongly preferred, or a comparable combination of education and        professional experience.

• Three years of experience supervising full-time and part-time staff.

• Strong leadership, time management, facilitation, and organizational skills.

• Experience managing stakeholders and fostering collaborative partnerships.

• Proficiency in Microsoft 365, Canva, and other relevant tools.

• Excellent verbal and written communication skills.

Preferred Qualifications:

• Licensed Clinical Social Worker (LCSW) or equivalent licensure.

• Three years of experience working with youth in community-based services.

• Advanced skills in building positive relationships with diverse youth populations.

• Demonstrate value for social services, youth.

• Demonstrate exceptional skill in building rapport with authority figures, influencers, team-members, and colleagues.

• Demonstrate initiative to resolve or clarify process steps, discrepancies, conflicts

• Continuous quality improvement 

SELECTION AND APPOINTMENT:  A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.

 The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above.  The interview will comprise 100% of the applicant's earned grade.  A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment.  After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire.  Candidates have 3 days to complete the required questionnaire.  

 The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

 All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment.  Screening will be performed by a reputable clinical laboratory.  The cost of screening will be covered by the County.  

HOW TO APPLY:  Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis.  We only accept On-line applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY:  The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation.  Call the Division of Personnel at (314) 615-5429 for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105
(314) 615-5429
Relay MO 711 or 800-735-2966
An Equal Opportunity Employer
Fax:  (314) 615-7703
www.stlouiscountymo.gov

Salary : $59,696 - $71,635