Starter / Marshall

Position Summary

The Starter and Marshal position works closely with the General Manager/Director of Golf and/or Assistant Golf Professional on duties to assure an exceptional experience for all guests at the club. Primary responsibility falls on kindly greeting guests, keeping tee times paired according to the tee sheet and on-time, regulating pace of play, and reporting issues to the professional staff.

Starters and Marshals must have excellent listening skills and an eagerness to provide exceptional service. Must be flexible in meeting the varying scheduling needs of the Club and may be required to work additional hours than scheduled, if necessary. Starters and Marshals must be neat and well-groomed in accordance to the clubs standards.

This position requires a highly self-motivated individual who can work with minimal supervision and interact with guests at a high-level.

Essential Duties & Responsibilities

It must be recognized that all specific duties cannot be listed and that responsibilities will change accordingly as the need arises.

• This position will meet and greet all guests in a warm, friendly and professional manner in accordance with all club policies and procedures.
• Responsible for using the provided tee sheet software utilizing an iPad to keep tee times on time and in order.
• Responsible for communicating effectively with professional staff to re-arrange groups due to unforeseen circumstances.
• During down time, starters may be asked to go out onto the course and monitor pace of play, as well as this being a primary responsibility on some busier days.
• Responsible for keeping a tidy work station, including picking up trash and keeping the starter station clear of any debris or clutter.
• Starters and Marshals must be punctual and able to work flexible hours due to ever changing hours of operation and times of need
• Starters and marshals may also be asked to assist in tournament set up, which would include pulling out and setting up carts for various events at the club.
• Refer all major problems/complaints to a manager and/or assistant manager.
• Perform other duties as required.

REQUIREMENTS

• Flexible availability including days, nights, weekends and holidays.
• Must be able to clearly communicate Member needs to other Team Members.
• Must be able to frequently lift and carry up to 50 lbs
• Minimum Age 16 with valid drivers license
• Ability to Stand 6-8 Hours
• A positive attitude while on the job is also essential.

PREREQUISITES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

The ability to speak English is necessary to converse with our members and guests. Proper diction is valued to maintain the ambiance of high level service to our members. The ability to effectively present information and respond to questions from groups, managers, members and the general public is important.

REASONING ABILITY

It is necessary to have the ability to solve practical problems that may arise. Our team members must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is regularly required to lift and carry up to approximately 70 pounds. The Team Member may be required to spend long hours on their feet.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member could be exposed to outside weather conditions, if providing service during an outside event. The noise level in the work environment is usually moderate with increased levels during events. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Principal duties are intended to describe those functions that are essential to the performance of this job and “other” duties (if defined) include those that are considered incidental or secondary to the overall purpose of this job. This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Team Members holding this position will be required to perform any other job related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.