What are the responsibilities and job description for the Member Services Representative/Teller position at St. Louis Policemen's Credit Union?
Serving our members is at the heart of everything we do, and we believe when our employees are happy, our members will be happy. That means we go to great lengths to make sure day-to-day life is warm, welcoming and fun.
The role of the Member Specialist (Teller) is to provide quality member service and handle all member transactions accurately and efficiently. Responsible for assisting members in a variety of services including but not limited to maintaining and closing accounts., ordering debit cards, processing loans and online banking.
Duties & Responsibilities:
- Process member transactions. Research and resolve complaints regarding transactions while fulfilling member needs to ensure member satisfaction.
- Balance teller drawer, checks and vaults daily. Process assigned General Ledger (GL) transactions.
- Assist members with maintaining and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to the appropriate staff member or supervisor, along with their recommendations.
- Follow credit union policies, procedures, mission and values. Understand and follow the laws and regulations related to the teller function. Understand the concepts of negotiable instruments, endorsements, collected funds, check holds, and when a check may be safely cashed.
- Take initiative to learn new skills or enhance skill sets.
- Support overflow needs both within and outside of department as time allows.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Saint Louis, MO 63103 (Required)
Ability to Relocate:
- Saint Louis, MO 63103: Relocate before starting work (Required)
Work Location: In person