What are the responsibilities and job description for the Assistant Front Office Manager position at St. Louis Union Station Hotel-A Curio Collection by Hilton?
Position Title: Assistant Front Office Manager
Department: Front Office
Reports to: Front Office Manager
Position Summary
Orchestrate and expedite the registration and checkout process at the front desk. Oversee the daily operation of the front desk.
Example of Duties
Essential Functions
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
- Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests. Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk.
- Provide ongoing training and support to front desk agents.
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Maintain all front desk related equipment and a par stock of supplies.
Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
- Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling.
- Follow-up on credit opportunities.
Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
Qualifications
Experience
Two years hotel front desk experience preferred. Supervisory experience preferred.
Education
High school or equivalent education required. College preferred.
Benefits:
- High opportunity for growth
- Discounted hotel stays
- Fun work atmosphere
Job Type: Full-time
Pay: $18.00 - $24.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Food provided
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $24