Record Clerk - SLW

Description

This position assists various types of customers with the processing of a broad range of cases including small claims, evictions, traffic, criminal, and recording-related functions. The Deputy Clerk will work with the general public, Judges, Hearing Officers, attorneys, and mediators. Must demonstrate exceptional customer service skills during face-to-face transactions. This position fulfills a primarily front-line customer service role.

Examples of Duties

• Learn small claims, county civil and traffic, criminal payment plans, and recording functions.
• Answer telephones and assist the public for small claims, county civil, traffic, and recording.
• Assist customers with filing of new cases which include computer input of customer information.
• Assist customers with passports.
• General filing on a daily basis.
• Responsible for cashiering, accepting telephone payments, establishing payment plans, and balancing daily.
• Schedule hearings, prepare court calendars and attend court.
• Process defaults and court paperwork.
• Prepare summons and basic Orders (generally through letter merge)
• Processes and maintains court documentation within a timely fashion which includes motions, dispositions, notices of hearing and preparation of subpoenas.
• Assist with all aspects of Traffic functions such as citation intake processes, data entry, filing, court related tasks and communication with outside agencies.
• Maintain case files to ensure accuracy of information.
• Responsible for picking up, processing, and distributing incoming and outgoing mail.
• Faxing, scanning, and emailing correspondence as needed.
• Responsible for monitoring the department’s email account and fax communication.
• Support organizational goals and values.
• Assists other departments with overflow work and performs other related duties as assigned.

Typical Qualifications

• Required:
  • Associate's degree from an accredited college or university in Paralegal Studies, Criminal Justice, or a related field.
  • Two years of directly related experience will substitute the educational requirement.
• 
  Preferred:
  • Professional experience in a local or state government agency, within a department that works directly with or alongside the court system.
  • Two years professional experience in an in-person office.

Supplemental Information

Knowledge, Skills, and Abilities:

• Possess excellent customer service and interpersonal skills to establish and maintain cooperative, tactful, effective, and harmonious working relationships with co-workers, attorneys, external agencies, and the public.
• Skilled in speaking clearly and distinctly, both in person and on the telephone, using appropriate vocabulary and grammar to communicate routine and complex information in a manner that is understandable and respectful to customers, co-workers, and management.
• Utilize basic arithmetic skills to accurately calculate transactions, reconcile discrepancies, and maintain precise cash balances in accordance with established procedures and standards.
• Excellent writing skills to compose general correspondence using correct grammar and punctuation and using tone and format appropriate for the intended audience.
• Strong computer skills with proficiency in desktop office solutions, such as Microsoft Office Suite, database applications, email, .pdf file attachments, internet search tools, and various computer peripheral devices.
• Knowledge of a wide range of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures, office equipment and terminology.

• Ability to learn and understand specialized information, including codes, rules, policies, procedures, forms, and legal terms, and apply that knowledge in carrying out job assignments accurately and efficiently.
• Ability to read and interpret documents, legal pleadings, procedure manuals, safety rules, and operating and maintenance instructions.
• Skill in analyzing information or procedures, defining problems or objective, and recognizing alternatives and their implications.
• Ability to keep abreast of Florida Sunshine Laws and Administrative Orders that affect public records information practices and recommend necessary changes.
• Ability to work with confidential and/or sensitive data; interpret and comply with state and federal guidelines.
• Have strong organizational skills with ability to prioritize work in an environment that includes frequent interruptions and simultaneous detailed attention to multiple tasks.
• Dependable and able to meet the assigned work schedule. Must be flexible as work assignments may frequently change.
• Ability to work independently with little supervision and exercise good judgement and discretion.
• Comply with legal advice restrictions of the Clerk of the Circuit Court & Comptroller’s Office.

Equal Opportunity Statement:

The St. Lucie County Clerk of the Circuit Court & Comptroller is committed to the principals of equal employment opportunity and will assure compliance with all Federal and State laws concerning discrimination in employment. No person will be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, military status, genetic information, or any other characteristic protected by applicable Federal or State law.