What are the responsibilities and job description for the Registration Services Representative position at St. Luke's Duluth?
Summary
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JOB SUMMARY
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The Registration Services Representative is responsible for providing support to facilitate patient access into the St. Luke's Hospital system by performing the pre-registration, registration and insurance verification functions. All communications are conducted in a manner consistent with positive patient relations and to protect the fiscal interest of the organization. All Registration Services Representatives may be scheduled for all shift rotations all functions.
The unscheduled employee will be required, at management request, to work eight (8) hours per month and available to work thirty (30) to forty (40) hours per week during their initial orientation period.
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MINIMUM QUALIFICATIONS
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Education: High School Graduate or equivalent.
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Experience: N/A
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Licensure/Certification/Registration: N/A
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PREFERRED QUALIFICATIONS
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Education: N/A
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Experience: Medical or health insurance office experience.
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Licensure/Certification/Registration: N/A
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KNOWLEDGE, SKILLS AND ABILITIES
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Computer skills in Microsoft word, Outlook and Excel. Customer service skills. Ability to organize and service large volumes of information. Excellent follow through abilities to determine complete and accurate patient billing information. Communication activities promoting positive patient relations and prompt reimbursement. Ability to problem solve.
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READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
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WRITING - Basic: Ability to write simple correspondence.
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SPEAKING - Basic: Ability to speak simple sentences.
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MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
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REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
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PHYSICAL DEMANDS AND ENVIRONMENT
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PHYSICAL DEMANDS
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Prolonged, extensive or considerable standing/walking and pushing of cart.
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Ability to talk, hear, sit, stand, walk, and reach for a period of eight (8) hours.
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Stand - Frequently 1/3 to 2/3 (2.5-5.5 hours)
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Walk - Frequently 1/3 to 2/3 (2.5-5.5 hours)
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Sit - Continuously Over 2/3 (5.5 – 8 hours)
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Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)
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Reach with hands and arms - Frequently 1/3 to 2/3 (2.5-5.5 hours)
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Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)
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Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)
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Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)
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LIFTING REQUIREMENTS-
Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)
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Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
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WORK ENVIRONMENT-
Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)
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WORKING CONDITIONS-
Typical office environment with frequent visits to patients at bedside..
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