What are the responsibilities and job description for the Customer Service Representative position at St. Luke's Hospital - MO?
Job Posting
We are dedicated to providing exceptional care to every patient, every time.
St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.
Position Summary:
Serves as the primary customer service contact within Intake. Assists the Clinical Referral Specialist and the Manager in ensuring the effective communication between Intake staff and referring physicians, acute care hospitals, skilled nursing facilities, patients, families, Agency staff, Liaisons, and other referral sources. Utilizes and promotes use of excellent customer service skills when working with internal and external customer service sources. Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values.
Education, Experience, & Licensing Requirements:
Education: High school diploma or equivalent with successful completed course work or equivalent experience in medical terminology and/or working in a healthcare environment.
Experience: Minimum of one year experience working in a health care environment preferred. Customer service background via telephonic communications required.
Benefits for a Better You:
- Day one benefits package
- Pension Plan & 401K
- Competitive compensation
- FSA & HSA options
- PTO programs available
- Education Assistance
Why You Belong Here:
You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.
