What are the responsibilities and job description for the Medical Secretary - Call Center position at St. Luke's Hospital?
Job Posting
We are dedicated to providing exceptional care to every patient, every time.
St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.
Position Summary:
Each Medical Secretary in the Call Center is responsible for efficiently and politely responding to 100-200 incoming telephone inquiries daily from patients and other callers to ensure patient access and patient satisfaction . Responsibilities include listening and assessing patient needs, scheduling and rescheduling appointments, taking clear and accurate messages, and routing patient information to appropriate healthcare personnel by following established procedures and protocols . Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.
Education, Experience, & Licensing Requirements:
Education: High school diploma or GED required .
Experience: Experience in a medical practice or call center preferred. EMR experience preferred. Excellent verbal and written communication skills are required .
Benefits for a Better You:
You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.
We are dedicated to providing exceptional care to every patient, every time.
St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for “Outstanding Patient Experience” by HealthGrades.
Position Summary:
Each Medical Secretary in the Call Center is responsible for efficiently and politely responding to 100-200 incoming telephone inquiries daily from patients and other callers to ensure patient access and patient satisfaction . Responsibilities include listening and assessing patient needs, scheduling and rescheduling appointments, taking clear and accurate messages, and routing patient information to appropriate healthcare personnel by following established procedures and protocols . Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.
Education, Experience, & Licensing Requirements:
Education: High school diploma or GED required .
Experience: Experience in a medical practice or call center preferred. EMR experience preferred. Excellent verbal and written communication skills are required .
Benefits for a Better You:
- Day one benefits package
- Pension Plan & 401K
- Competitive compensation
- FSA & HSA options
- PTO programs available
- Education Assistance
You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.
