What are the responsibilities and job description for the Patient Access Coordinator position at St. Luke's Hospital?
Job Summary
The Patient Access Representative I is a critical role at St. Luke's University Health Network, responsible for ensuring the smooth registration process for patients across outpatient and Emergency Department locations. This includes accurately identifying patients, transcribing orders, completing registration screens, and verifying insurances.
This position requires excellent customer service skills and a commitment to upholding the PCRAFT values. The ideal candidate will be able to communicate effectively with SLPG practices, clinical departments, and revenue cycle teams to ensure seamless patient experiences and clean claim submissions.
Key Responsibilities:
- Correctly identify and validate patient information in the hospital information system to maintain electronic medical records integrity.
- Report any instances of possible identity theft to clinical departments and leadership for escalation.
- Maintain knowledge of network policies on Patient Identification, including Mark for Merge, Chart Corrections, and Patient Look-Up.
- Responsible for patient registration, including demographics, emergency contact, transcribing diagnostic orders, and insurance verification.
- Collect and record point of service cash collections, posting credit card payments, and preparing deposits for transport.
- Verify diagnostic testing orders and ensure testing is performed at the requested due date.
- Monitor and enforce visitor policy, answer internal and external calls, and provide information on facility services.
- Promote MyChart patient portal and patient self-service capabilities to enhance patient engagement.
Requirements:
- High school graduate or equivalent required; certificate/degree in healthcare related field preferred.
- Excellent customer service and interpersonal skills, with general computer experience and typing fluency.
- Insurance background and knowledge of medical terminology preferred.
- Previous medical administrative experience and/or healthcare related education courses preferred.
