Supervisor - Clinic Support - ENT

The Supervisor–Clinics, under the direction of the Clinic Manager, ensures efficient and effective operations of assigned Clinics on a day-to-day basis. Manages and supervises all clinic operations and support staff in assigned departments. Works in a collaborative manner with all team members and promotes excellent communication. Performs select office functions as assigned. The Supervisor is expected to demonstrate professionalism, responsibility, organization, ability to manage, supervise, delegate, communicate, problem solve, make decisions and function independently.

• MINIMUM QUALIFICATIONS

Education : Bachelor's Degree in Management or healthcare administration related field and one (1) year of Supervisory experience; OR (see experience).

• Experience : Five (5) years of healthcare experience
• Licensure / Certification / Registration : N / A
• PREFERRED QUALIFICATIONS

Education : N / A

• Experience : Healthcare related work experience. Office experience including supervisory experience.
• Licensure / Certification / Registration : N / A
• KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of supervision principles. Technical competence using Windows and word processing tools. Ability to work independently, organize and manage multiple tasks / priorities and meet deadlines. Knowledge of clinic scheduling, registration, reimbursement, billing and documentation. Proficiency with PCs, Windows, Microsoft Office (Word, Excel, Project). Excellent verbal and written communication skills, teaching ability and problem solving skills. Professionally motivated.

• READING - Intermediate : Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
• WRITING - Intermediate : Ability to write routine reports, correspondence, or procedures.
• SPEAKING - Intermediate : Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.
• MATHEMATICAL SKILLS - Basic Skills : Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• REASONING ABILITY - Intermediate Skills : Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

Ability to talk, hear, sit and reach for a period of eight (8) hours

• Stand - Occasionally Under 1 / 3 (1-2.5 hours)
• Walk - Occasionally Under 1 / 3 (1-2.5 hours)
• Sit - Continuously Over 2 / 3 (5.5 – 8 hours)
• Use hands to finger, handle, or feel - Continuously Over 2 / 3 (5.5 – 8 hours)
• Reach with hands and arms - Occasionally Under 1 / 3 (1-2.5 hours)
• Stoop, squat, kneel, or crouch - Occasionally Under 1 / 3 (1-2.5 hours)
• Bending-repetitive forward - Occasionally Under 1 / 3 (1-2.5 hours)
• Talk or hear - Continuously Over 2 / 3 (5.5 – 8 hours)

LIFTING REQUIREMENTS

Up to 10 pounds - Frequently 1 / 3 to 2 / 3 (2.5 – 5.5 hours)

• Up to 25 pounds - Occasionally Under 1 / 3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples : business office with computers and printers, light traffic)

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