What are the responsibilities and job description for the Lead Correspondence Technician position at St. Luke's University Health Network?
St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Lead Correspondence Technician oversees the process of all legal release of information requests sent to the Medical Records Department. Coordinates requests from all law firms, third party, county prosecutors, inhouse attorney within the network. Maintains computerized release of information system that logs all activities of release. Coordinates release of information procedures with the outside service utilized for all billable requests.
JOB DUTIES AND RESPONSIBILITIES :
Responsible for and coordinates the entire release of information process for all areas of the SLUHN network
Acts as liaison between the Medical Records Department and risk manager when dealing with attorney requests; court orders; subpoenas; litigation and / or other potential risk areas. Acts as records custodian when subpoenaed for court appearances
Coordinates work with the outside service utilized for all billable requests
Monitor third party vendor quality and validate all internal and external workflows are in line. Assist in contingent workers needs and perform quality review
Responsible for the overview of workflow daily including scheduling needs
Responsible for maintaining and keeping current the computerized correspondence tracking system by ensuring that all requests are logged in the system
Act as the main contact for SLUHN Network legal release requests and keeps supervisor informed of issues
Responsible for adhering to HIPAA regulations regarding release of information
Responsible for adhering to the regulations for the release of information as it relates to HIV / AIDS; psychiatric patients; drug and alcohol patients
Responsible for ascertaining the validity of authorizations received in the department. Returns invalid authorizations
Responds to telephone requests for all legal follow up including performing customer service recovery
PHYSICAL AND SENSORY REQUIREMENTS :
Sitting for up to 7 hours per day, 3 hours at a time. May require occasional standing / walking for up to 1 hour per day, 30 minutes at a time. Frequently uses fingers for data entry. Frequent use of hands. Uses upper extremities to occasionally lift and / or carry up to 10 pounds. May require stooping, bending and / or reaching above shoulder level. Hearing as it relates to normal conversation. Seeing as it relates to general vision, near vision, peripheral vision and visual monotony. May look at screen for long periods of time.
EDUCATION :
Graduate of an AHIMA approved Accredited Record Technician, RHIT program or a two-year secondary education program preferred. Working experience in confidentiality / release of information areas preferred.
TRAINING AND EXPERIENCE :
Minimum of 1 year in the field preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and / or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an
Equal Opportunity Employer.
