Manager, Practice Operations and Cardiovascular Programs

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Manager, Practice Operations and Cardiovascular Programs is a member of the Cardiovascular team. This position coordinates program/practice initiatives and ancillary projects that impact the provider groups. From program/practice conception, coordinating timelines and education, to implementation, he/she manages all aspects of the provider group’s program and practice initiatives and/or projects. JOB DUTIES AND RESPONSIBILITIES: Collaborates with the Cardiovascular team to plan, develop and implement decisions made by the team. Works with Structure Heart team to leverage technology and other sourcing channels to identify, engage and capture prospective patients who could benefit from cardiac surgical services Develop and maintain professional relationships with industry leaders and identify opportunities to build strategic partnerships/relationships for the Cardiovascular Surgery/Structural Heart Program. Identifies, evaluates and develops/implements new initiatives to facilitate growth and/or improve patient outcomes in collaboration with clinical and nonclinical stakeholders Coordinates / contributes to the preparation of program timelines, assessing benefits, and feasibility of overall planned initiatives. Ensures appropriate scheduling throughout all practice locations and develops practice/provider schedules Constructs and runs reports, databases and dashboards to support program decision making. Act as a liaison between providers, office locations, hospital services and ancillary support teams. Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.). Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.). Manages practice operations, workflow execution, employee collaboration and overall patient experience. Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices. Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach. Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.). Other related duties as assigned PHYSICAL AND SENSORY REQUIREMENTS: Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations. EDUCATION: Bachelor’s degree in health or business administration and three years of office management experience including one year in a health care organization required. OR master’s degree in health or business administration and one year of office management experience including one year in a health care organization required. OR associate degree in health or business administration and eight years of office management experience including one year in a health care organization required. OR High School Diploma and eight years of office management experience including one year in a health care organization required. TRAINING AND EXPERIENCE: Minimum 2 years of experience working in a healthcare environment. PMI/PMP certification or other project certifications (ex. Lean, Six Sigma) preferred. Ability to work independently with little oversight is required. Experience with clinical workflows and administrative functions (ex. report generation/creation) within EPIC electronic medical record preferred. Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!! St. Luke's University Health Network is an Equal Opportunity Employer. Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300 outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s has been named the Top Workplace in the large employer category by the Morning Call. This is the second year in a row that St. Luke’s has been recognized as a Top Workplace. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be designated a Top Workplace in 2024. In 2024, St. Luke's was named one of the Nation's Best Employers for New Grads, a top 10 ranked employer in Pennsylvania and the #1 ranked health care employer in the state by Forbes Magazine. Learn More Here.

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