911 Executive Director

POSITION CONCEPT:

The individual who holds this position will act as the vital link between the citizens, the public safety of St. Martin Parish and the Sheriff’s Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The most important and essential job duty of this position is attitude and includes the following: getting along with co-workers, being respectful to members of the community, making sure all employees under his/her command are working together as a team and functioning under pressure. Other duties and responsibilities may include but are not limited to:

• Supervise all Communications personnel and instruct them in all aspects of telecommunications.
• Ensures that all communications personnel have the highest level of competency and skills necessary to perform their duties.
• Ensures that all communications equipment routine checks so that the equipment is always in working order and if necessary, failure reports are completed as required.
• Ensures that the communications’ office technology is updated as often as necessary.
• Performs evaluations of subordinates annually or if necessary, more frequent.
• Manages shifts and scheduling for all Communications personnel, making concessions for leave time and unexpected emergencies.
• Orients new employees and ensuring that each new employee receives the appropriate handbooks, manuals, forms, etc.
• As TAC (Terminal Agency Coordinator) for NCIC/NLETS, is responsible for all NCIC/NLETS inquiries and entries. Also for all validations and state audits. Is also responsible for testing all Communications personnel to access and operate NCIC/NLETS.
• Establishes priorities and make decisions on procedures to be followed in any given law enforcement related situation, by applying general principals to specific situations, to determine an effective course of action, based on interpretation of regulations and standard operating procedures, prior experience, etc.
• Ensures that all requests for service are handled properly, efficiently and professionally by all Communications personnel.
• Ensures that all tasks are completed by Dispatchers in a concise and timely manner.
• Responsible to attend 911 Board Meetings quarterly and report statistical reports as well as all information pertaining to 911 to the 911 Commission.
• Supervise and assist 911 Addressing Clerk in all aspects of 911 addressing.
• Maintain records as advised in the Records Retentions Schedule.
• Responsible to perform all background checks for internal purposes as well as for other external organizations.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High School Diploma or General Education Degree (GED)
• Minimum of five years Communication related experience

LANGUAGE AND MATHEMATICAL SKILLS:

• Ability to read and comprehend reports and manuals
• Ability to effectively present information and respond to questions from groups of employees, command staff and the general public – in person and over the telephone
• Ability to apply concepts of basic mathematics

REASONING ABILITY:

• Ability to deal with situations requiring tact, diplomacy, understanding, fairness, firmness and judgement
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current and Valid Louisiana Driver’s License

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to talk and hear. The employee is required to regularly stand, walk and sit.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required to work with other employees within the Sheriff’s Office. They will be provided with an adequate office space to complete necessary duties.

WORK SCHEDULE:

Work shift from 7:00am-4:30pm Monday-Thursday and 7:00am-11:00am Fridays.

Employee is required to work flexible hours when and if needed. In some circumstances employee may be subject to call-out 24 hours a day.

EMPLOYMENT RELATIONS:

Employment with SMPSO is for no specific period. Your employment with SMPSO will be “at will,” meaning that either you or the Sheriff may terminate your employment at any time and for any reason, with or without cause. Although your job duties, title, compensation and benefits, as well as the SMPSO’s personnel policies and procedures, may change from time to time, the “at will” nature of your employment will not be affected by these changes.

PROBATIONARY PERIOD:

All employees of the SMPSO will have a probationary period of one (1) year. A job performance evaluation will be done after six (6) months.

NOTE:

The statements and duties listed here are intended to describe the general nature and level of work being performed by the employee in this job classification. Not all duties assigned to this position are included, nor is it expected that the position will be assigned every duty.