Administrative Assistant / Medical Receptionist

Join our quickly growing, family-owned medical practice as a Administrative Assistant / Medical Receptionist and become an essential part of our team. We are looking for someone who not only enjoys talking to patients but also brings professionalism, creativity, and a proactive attitude to the role.

As a Medical Receptionist, you will ensure a smooth and welcoming experience for our patients. Your role includes managing patient check-in and check-out processes, handling referrals, answering phones, and collecting copays. We value someone who can maintain an organized and efficient front-office, and who is eager to grow with us.

Key Responsibilities:

• Greet and check in patients upon arrival, ensuring all necessary information is accurately recorded.
• Manage patient check-out, schedule follow-up appointments, and process payments.
• Create and manage patient referrals to specialists and other healthcare providers.
• Answer incoming phone calls, direct calls to the appropriate staff, and provide information as needed.
• Collect copays, balances, and provide patients with accurate billing information.
• Maintain patient records and ensure all documentation is up to date and accurate.
• Assist with general administrative tasks to support the smooth operation of the practice.
• Suggest and implement process improvements to enhance practice efficiency and organization.
• Help keep the office tidy and well-organized, contributing to a pleasant environment for both patients and staff.
• In some instances, assist with vital signs and rooming patients.

Qualifications:

• Spanish speaking is a plus.
• Certified Medical Assistant Certificate preferred.
• High school diploma or equivalent required; additional medical administrative training is a plus.
• Previous experience in a medical office or similar environment preferred.
• Strong interpersonal and communication skills.
• Proficiency in electronic medical records (EMR) systems and basic office software.
• Ability to multitask and manage time effectively in a busy office setting.
• Professional demeanor and a commitment to patient confidentiality.
• Creativity and initiative to suggest improvements and contribute to the practice’s success.

Job Types: Full-time, Part-time

Hours: 25 - 40hrs / week
Pay: $18.00 - $20.00 per hour