Training Development and Design Specialist

WHAT'S NOT TO LOVE ABOUT WORKING AT ST. MARY'S BANK?

At St. Mary's Bank, we take pride in our heritage as New Hampshire's- and the Nation's- first credit union. For over a century we've been committed to the credit union philosophy of "people helping people."

St. Mary's is a cooperative financial institution, which means that our success, depends on the success of our members. As a solid, stable financial institution with over a century of success, we have created a work environment that rewards dedicated employees with benefits to help them achieve their personal and professional best.

THE BEST JOBS ENRICH YOUR LIFE WITH MUCH MORE THAN JUST MONEY

St. Mary's Bank offers its employees highly competitive compensation packages. But that's just the beginning of what makes working on our team so rewarding. At St. Mary's:

• You have the opportunity to do what you do best everyday
• Your opinions count
• Your fellow employees are committed to quality
• Your job is important
• You are directly connected to the company's mission
• You will have opportunities to learn and grow
• You have an opportunity- and a duty- to serve your community through volunteerism

Standards of Performance and Goals:

• Assess, plan, design and build content, learning assets and activities, incorporating adult learning theory within content, in multiple modalities (computer-based, classroom, virtual, multimedia), and leveraging best-in-class e-learning authoring software and tools, such as Adobe Creative Cloud, Captivate, Camtasia, etc.
• Coordinates and tracks learning opportunities and training programs for all employees to ensure training sessions are coordinated in a timely and organized manner and then tracked to build and record an accurate learning transcript for employees and management use. Serves as application administrators and subject matter experts for St. Mary's Bank's learning management system. Maintains and facilitates the New Employee Orientation program for all new incoming internal members of St. Mary's Bank.
• Effectively delivers training through various delivery channels i.e. virtual classrooms, in-person facilitation, hybrid learning, etc. in order to achieve desired performance of employees and to build a more knowledgeable workforce.
• Coordinates and delivers Member Experience training programs in order to build and enhance the sales and service culture at the Credit Union.
• Effectively and accurately write and maintain procedures, tracking and updating of communications (Operational Communications, emails to employees, etc.) and the Employee Directory to ensure an accurate and up to date knowledge management system. Serves as application administrators and subject matter experts for knowledge management system.

Qualifications:

• Associate's degree in related field or equivalent work experience desired.
• Three or more years of experience in Human Resources, organizational leadership and development, as a subject matter expert, or in a training and development (preferably in a financial institution) as a subject matter expert, or in a training and development (preferably in a financial institution) with demonstrated success in developing and delivering effective performance-based training programs.
• Demonstrated ability to design, conduct, and evaluate post instruction outcomes using various levels of current learning evaluation methods (ADDIE or SAM and Kirkpatrick Model of Training Evaluation)
• Proficiency and experience in industry standard tools (authoring tools, digital, graphics media, audio, animation, and video production tools) to create impactful content and materials.
• Time management skills to include prioritizing workload based on assignments, completing deliverables, and tracking multiple projects through completion within allotted timeframes.
• Strong analytical and problem-solving abilities as well as the ability to complete multiple tasks in a fast-paced environment is required.
• Superb organization skills and keen attention to detail.
• Proven verbal and written communication skills to include formal presentation and facilitation.
• Ability to communicate online using, email, chat, videoconferencing and other technology-based communication media.
• Ability to partner and collaborate with employees at all levels of the organization.
• Ability to work effectively both independently and as a team member.
• Able to travel to all company locations utilizing own transportation.
• Demonstrated working knowledge of banking, financial software and systems to include Microsoft products as well as various content creation tools i.e. Adobe Creative Cloud, Captivate, Camtasia, etc.
• Professional attitude and demeanor paired with a solution focused mindset, positive attitude, and attention to detail.