What are the responsibilities and job description for the Patient Registration & Revenue Cycle Educator position at St. Mary's Health Care?
Job Requisition : REQ3306
Employment Type : Full-time
Shift : Days
Hours Per Week : 40 hrs week
Hiring Range : $45,052.80-$60,236.80
The actual compensation for this position will be determined based on experience and other factors permitted by law. Responsibilities :
Develop and deliver training programs for new hires and ongoing education for existing patient registration staff.
Educate staff on the importance of accurate data collection, patient confidentiality, and compliance with HIPAA and other regulatory requirements.
Provide practical demonstrations and shadowing opportunities to ensure correct registration practices.
Collaborate with healthcare teams to identify opportunities to streamline and improve the registration process.
Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms.
Monitor and evaluate the effectiveness of training programs and adjust as needed.
Serve as a subject matter expert (SME) on patient registration processes for the team, answering questions and providing guidance.
Act as a liaison between registration staff and other departments to improve communication and resolve registration issues promptly.
Foster a positive and supportive training environment to enhance staff confidence and morale.
Assist in the implementation and training for the electronic health record (EHR) system and patient portal registration.
Ensure that staff are proficient in the use of technology to enhance the patient registration process.
Responsible for assisting the department director and (practice) managers, in conjunction with Human Resources, in the hiring / interview / onboarding process. Responsible to work with director and (practice) managers to determine performance expectations.
Understand and monitor quality measures (& data) and make changes when necessary.
Develop and implement best practices for patient intake, including verification of insurance, demographic information, and required consent forms.
Understand, Develop, and Monitor KPIs to improve patient care, ensure accountability, and support decision making
Education, Training & Experience :
High School diploma / GED required. Associate degree in business administration or related field preferred.
Minimum of three (3) years registration experience in a hospital or Physician Practice required.
Minimum of one (1) year experience teaching in a professional environment required.
Certifications / Licensure :
- Certified Healthcare Access Associate (CHAA) within two (2) years of date of hire required.
Required Skills and Attributes :
Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
Must be able to multitask while remaining professional, focused, composed and positive.
Excellent customer service skills
Displays integrity, friendliness, and compassion.
Must be able to establish an appropriate and effective rapport with others.
Demonstrates flexibility
Takes initiative
Able to work in a fast-paced environment
Embraces new opportunities to grow both personally and professionally.
Effective critical thinking and problem-solving skills.
Proficient with various Microsoft Office products (Word and Excel).
Strong organizational skills.
Effective interpersonal skills.
Ability to take and follow direction in a positive and appropriate manner.
Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
Must be able to speak, read, write and follow instructions in English.
Salary : $45,053 - $60,237
