CALL CENTER REP

JOB SUMMARY Call Center Rep # One Call Reps are responsible for performing a variety of daily office functions and call center functions to support a multi-physician hospital outpatient practice. The Call Center Rep serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, in many cases, it is the first impression our patients/visitors receive when entering any of our facilities. The Call Center Rep may have access to highly confidential patient information and must handle # protect the information in accordance with hospital # departmental protocol, HIPAA requirements and the highest level of ethical standards. Call Center Reps must be competent and knowledgeable of#the duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 # CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed. The starting rate for this position is: $16.08. Rate of pay displayed reflects the beginning of the pay scale.# At the time of an offer, the determination of your offer will reflect your skills and experience as it relates to the position. # JOB REQUIREMENTS Education: High School diploma or equivalent required Medical terminology preferred Experience: 1-2 years previous Contact Center and/or medical office experience required Knowledge of insurance plans and billing requirements preferred Basic clerical skills including (but not limited to): faxing, mailing letters, transferring calls, emailing and utilizing Microsoft Word and Excel Experience with Epic preferred Other Skills Required: Exceptional customer service skills required Ability to multitask in a fast-paced environment required Excellent critical thinking skills and ability to problem-solve with limited available information Excellent written, verbal and interpersonal skills required Experience with EMR and appropriate documentation preferred Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. # Our Core Values: #Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. # #Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. # #Collaboration We work in partnership, dialogue and shared purpose to create healthy communities. # #Excellence We deliver all services with the highest level of quality, while seeking creative innovation. # Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Job Summary

Call Center Rep - One Call Reps are responsible for performing a variety of daily office functions and call center functions to support a multi-physician hospital outpatient practice. The Call Center Rep serves as an ambassador of St. Joseph Healthcare as they act as the liaison between the practice(s) and its patients, visitors, and guests; the incumbent should consistently display a high level of customer service. In addition, in many cases, it is the first impression our patients/visitors receive when entering any of our facilities.

The Call Center Rep may have access to highly confidential patient information and must handle & protect the information in accordance with hospital & departmental protocol, HIPAA requirements and the highest level of ethical standards.

Call Center Reps must be competent and knowledgeable of the duties within the medical office setting, which may include filing, answering the telephone, patient registration, posting payments, charge entry, scheduling, third-party payers requirements, ICD-9 & CPT coding, medical records processing, patient contact, transcription, and assisting other personnel and physicians in all departments as needed.

The starting rate for this position is: $16.08.

Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, the determination of your offer will reflect your skills and experience as it relates to the position.

Job Requirements

Education

• High School diploma or equivalent required
• Medical terminology preferred
  
  

Experience

• 1-2 years previous Contact Center and/or medical office experience required
• Knowledge of insurance plans and billing requirements preferred
• Basic clerical skills including (but not limited to): faxing, mailing letters, transferring calls, emailing and utilizing Microsoft Word and Excel
• Experience with Epic preferred
  
  

Other Skills Required

• Exceptional customer service skills required
• Ability to multitask in a fast-paced environment required
• Excellent critical thinking skills and ability to problem-solve with limited available information
• Excellent written, verbal and interpersonal skills required
• Experience with EMR and appropriate documentation preferred
  
  

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values

• Compassion
  
  

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

• Integrity
  
  

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

• Collaboration
  
  

We work in partnership, dialogue and shared purpose to create healthy communities.

• Excellence
  
  

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).