What are the responsibilities and job description for the Information Services Technical -Lead position at St. Mary's Healthcare?
Job Requisition: REQ3364
Employment Type: Full-Time
Shift: Days
Hours Per Week: 40 hours
Hiring Range : $28.47 - $ 38.08
The actual compensation for this position will be determined based on experience and other factors permitted by law.
Responsibilities:
Team Leadership : Leading and supervising a team of field service technicians, assigning tasks, and delegating work based on skillsets and availability.
Scheduling and Dispatching : Coordinating service call schedules, assigning technicians to jobs, and ensuring timely response to requests.
Quality Control: Monitoring the quality of work performed by technicians, ensuring adherence to
company standards and procedures.
Customer Service : Addressing concerns, resolving issues, and maintaining high satisfaction levels.
Performance Management : Evaluating technician performance, identifying areas for improvement, and providing coaching and training.
Technical Expertise : Providing technical support to technicians on complex issues, troubleshooting problems, and staying updated on product knowledge across multiple disciplines.
Reporting and Analysis: Tracking key performance metrics, generating reports on field operations, and
identifying areas for optimization.
Compliance : Ensuring compliance with safety regulations and company policies during field operations
Education, Training & Experience: High school diploma or GED plus a minimum of six (6) years relevant
experience required.
Bachelor's degree in Information Services plus four (4) years related
experience preferred.
Certifications / Licensure Valid New York State Driver's License required.
Required Skills & Attributes:
Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of
the job.
Must be able to multitask while remaining professional, focused, composed and positive.
Excellent customer service skills
Displays integrity, friendliness, and compassion.
Must be able to establish an appropriate and effective rapport with others.
Demonstrates flexibility
Takes initiative
Able to work in a fast-paced environment
Embraces new opportunities to grow both personally and professionally.
Effective critical thinking and problem-solving skills.
Proficient with Microsoft Office product
Strong organizational skills.
Effective interpersonal skills.
Ability to take and follow direction in a positive and appropriate manner.
Ability to work as part of a team and independently. Must be able to demonstrate effective and
appropriate written and oral communication skills.
Must be able to speak, read, write and follow instructions in English
Salary : $28 - $38
