Specialty Pharmacy Technician / Patient Care Coordinator

Make a Difference Every Day
Help Achieve Remarkable Outcomes in Addiction Treatment and Change Lives
Join a Growing Company with Opportunity for Career Advancement

Through an innovative pharmacy program, St. Matthews Pharmacy removes barriers to treatment and deliver life-saving services and medications to patients in a stigma-free environment. Join a company that is driven by a higher purpose—to make a difference in the lives of those they serve, especially those affected by addiction.

A leader in quality standards, St. Matthews Pharmacy provides solutions for payers, clinicians and organizations involved with substance use disorder. St. Matthews Pharmacy is one of the only companies that offers access to all FDA approved medications for substance use disorder through our full-service, high-touch pharmacies.

Position Summary:

The Pharmacy Technicianis responsible for working under the direction of a pharmacist. This role is responsible for coordinating care, communication, and processes between various stakeholders such as pharmacies, patients, prescribers, payors and other third parties. Candidates should be efficient, organized, have impeccable attention to detail, and be comfortable working in a fast-paced, high-volume specialty retail environment.

The Pharmacy Care Coordinator/ Technician reports to the Production Technician Supervisor

Overview:

We are hiring a customer-service-focused Care Coordinator / Pharmacy Technician to join our team in Specialty Pharmacy.

The compensation range for this position is $18-$21hr

The schedule for this position is Monday- Friday 830am-5pm, no weekends

Essential Functions:

• Communicates with patients, pharmacists, pharmacy technicians and patient’s provider /- caregiver to conduct enrollment into patient care management program and follow-up continuation or discontinuation of care and screening assessments with prescription refills.
• Fill and package medications under the direction of the on-duty pharmacist.
• Ensure compliance with all licensure and federal, state, and local laws and regulations; observe the company’s policies on ‘’best practices’’.
• Communicate and coordinate prescription refills.
• Report any misconduct, suspicious or unethical activities to the Compliance Officer.
• Represent the company in a professional and courteous manner in all interactions with patients, providers and vendors.
• Route patient referrals to the appropriate department or individual(s) in the company.
• Communicate patient information necessary to schedule medical / pharmacy services.
• Determine correct resolution to patient complaints; take corrective action, and monitor results.
• Oversee record keeping so that all information is accurate and complete, and manage the flow of up-to-date information between customer service, patient care team and other parts of the company, such as the accounts receivable, accounts payable and billing.
• Participate in the company’s Performance Improvement program as requested by the Performance Improvement Coordinator.
• Participate in company committees when requested.
• Participate in in-service education programs provided by the company.
• Know regulatory requirements and accreditation standards applicable to the job duties and ensure compliance with these in conducting activites.
• Understand and be capable of completing prescription processing, billing and all standard pharmacy technician responsibilities.
• Perform other duties as assigned by supervisor.

Qualifications:

• Certified Pharmacy Technician (CPhT) preferred and State Registered Pharmacy Technician, required ( can obtain after hire).
• Organizational skills sufficient to maintain consistently accurate records.
• Experience in Customer Service / Pharmacy Technician.
• Ability to evaluate options and to make efficient decisions.
• Organizational skills sufficient to maintain consistently accurate records.
• Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.

Physical Requirements

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions in this job description.
• The employee is regularly required to stand, walk, and sit, as well as talk and hear.
• The employee is required to use hands to operate vehicles and office equipment.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Education and Experience:

• HS diploma or GED, required
• 2 years of customer service experience required
• 2 years of phone experience in a customer service environment preferred
• Active certification from the Kentucky Board of pharmacy as a Pharmacy Technician (or able to obtain) preferred
• Pharmacy Technician License (if licensed) must be in good standing
• 2 years’ experience and/or training as a Registered Pharmacy Technician, preferred
• Valid driver’s license and proof of auto insurance, may be required
• Demonstrated proficiency in Microsoft Office and Excel

Knowledge, Skills, and Abilities:

• Strong communication, interpersonal and organizational skills
• Communicates effectively with customers, referring physician staff, and colleagues/employees of organization
• Ability to interact and communicate with people over the phone, sometimes in stressful situations
• Detail oriented and able to multi-task
• Basic data entry and/or word processing skills
• Ability to verify data input and correct errors
• Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Conveys empathy and understanding when handling customer service issues
• Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals
• Computes rates, ratios, and percentages
• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form

Training Plan:

• New Hire Onboarding
• On going as needed per job duties and assignment

Benefit Section
About St. Matthews Pharmacy Health Solutions:

Working at St. Matthews Pharmacy means constantly being challenged to learn and grow in a fast-paced, dynamic, vibrant environment. Our team members are the key to our success. We are committed to providing an environment that offers a fun, positive work environment, career-building opportunities, and a positive work/life balance. St. Matthews Pharmacy supports its team members by providing a benefits package to eligible staff that includes:

• Medical/Dental/Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays
• 401(k) with Company Match
• Company Paid Basic Life Insurance
• Short Term and Long Term Disability (STD/LTD) available

St. Matthews Pharmacy is an Equal Opportunity Employer that believes diversity leads to a stronger organization. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, religion, ancestry, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, arrest or conviction record, predisposing genetic characteristics, or military status in hiring, tenure, training, terms, and conditions or privileges of employment.

JT