What are the responsibilities and job description for the Financial Aid Technical Support Specialist position at St. Norbert College?
St. Norbert College seeks a highly skilled professional to fill the role of Assistant Director of Financial Aid - Technical Operations.
The ideal candidate will possess expertise in analyzing and resolving technical issues related to financial aid systems, ensuring compliance with regulatory requirements and providing exceptional support to students, families, and staff.
Main Responsibilities
- Lead the implementation, testing, and deployment of financial aid software upgrades and patches.
- Develop complex reports using SAP Business Objects reporting tool.
- Maintain accurate documentation of financial aid system setup, requirements, testing processes, maintenance, troubleshooting, and procedures.
- Collaborate with IT services to ensure seamless integration of financial aid systems.
Desirable Qualifications
- Prior experience working in a higher education setting.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex technical information effectively.
