Account Manager

St. Onge Company is a world-recognized supply chain strategy and logistics engineering consulting firm. We believe that our employees are our most valuable asset. Unlike selling products, we sell services, and the heart of our success lies in the dedication of our exceptional team.

We are seeking a motivated and detail-oriented person to join our team and lead the growth of client relationships in a high-autonomy, entrepreneurial role. As the primary contact for our clients, you will manage communications, address inquiries, and ensure client satisfaction, driving loyalty and long-term retention. This role offers a unique opportunity to "build a business within a business," creating your own career space. You will shape the business and its trajectory through close partnerships with clients.

We value a collaborative team environment where diverse backgrounds, experiences, and perspectives strengthen our approach. We seek someone who enjoys being a part of a team of high performers, setting clear expectations, and enabling team members to excel independently. Our team culture prioritizes transparency, dependability, and client-centricity, with a strong focus on being responsive and dedicated to helping clients solve problems and meet their objectives. This role is ideal for a proactive, client-focused leader who takes pride in building client relationships and delivering exceptional service.

Company Achievements:

• Inc Magazine Best Workplaces in 2023 & 2024 by Inc. Magazine- Engineering category
• Celebrated 40 Years in business in 2023
• Named to the Top 100 Great Supply Chain Partners in the world by SupplyChainBrain magazine 14 times in the last 17 years.

This is a remote role.

Experience Requirement:

• Bachelor’s Degree in Engineering, Supply Chain, or a related field. (Master’s degree in addition to the 15 years of experience is a plus.)
• 15 years of job-related experience.
• Proven ability to communicate, present, and influence stakeholders at all levels of the organization, including executives and C-suite leaders.
• High attention to detail.
• Commitment to continuous improvement
• Strong analytical experience related to complex supply chain resources and facility operations.
• Experience with and knowledge of warehouse management systems (WMS), manufacturing execution systems (MES) and enterprise resource planning systems (ERP), such as SAP a plus.
• Experience working in various distribution and/or manufacturing sectors, demonstrating the ability to adapt to different operational models, processes, and supply chain structures.
• Proficiency in MS Excel and MS PowerPoint
• Working knowledge of database tools or visualization software such as SQL, Python, Tableau, or Power BI a plus

Key Responsibilities:

• Act as the primary point of contact for customer account management matters.
• Foster and maintain strong, long-term client relationships.
• Negotiate contracts and close agreements to optimize profitability.
• Cultivate trusted advisor relationships with key accounts, stakeholders, and executive sponsors.
• Ensure timely and successful delivery of solutions aligned with customer needs and goals.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify growth opportunities with existing clients and recommend improvements to meet sales targets.
• Track and forecast key account metrics (e.g., quarterly sales results and annual forecasts).
• Prepare detailed reports on account status.
• Partner with the Business Development to explore and develop new opportunities within the territory.
• Address complex client requests and manage issue escalations as needed.
• Demonstrated ability to manage multiple account projects simultaneously while maintaining strong attention to detail, reviewing subordinate work and ensuring quality client deliverables.

Just some of what we offer:

• Competitive salary
• Bonus program
• Medical, dental & vision
• FSA and HSA options for Medical plan
• 401 (K) match
• Home office equipment stipend
• Generous tuition reimbursement
• Life Insurance
• AAA & Fitness membership reimbursements
• Company cell phone
• Employee Assistance Program
• Identity Theft Protection reimbursement

St. Onge Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation and gender identity, national origin, age, disability status, marital status, amnesty, or status as a covered veteran or any other characteristic protected by federal, state, or local laws.