Outreach Specialist - Health Homes

Employment Type

Full time

Shift

Day Shift

Description

Outreach Specialist - Health Home

Troy NY - Full Time Days

We are looking for an energetic individual to join our Health Home Care Management Team! The ideal candidate will be someone who exercises compassion and dedication to serving the vulnerable members of our community. Our philosophy is that recovery happens through therapeutic relationships. The sooner we can connect individuals who need ongoing Care Coordination, the sooner the member can begin to reach his or her potential. This includes the promotion of preventative care to reduce preventable emergency department and inpatient utilization, as well as an opportunity to address any social determinants of health.

Position Summary

Responsible for engagement activities to support the development of a professional and trusting relationship with patients, care team members and healthcare colleagues in effort to continually improve the quality and continuity of care; as well as reduce inpatient hospital readmission and emergency room utilization. Accomplished by engaging and potentially enroll clients on-site at local health care facilities. Complete intake assessment, as well enrollment paperwork, and collaborating with healthcare colleagues. Support health home management and staff in development of health home marketing and outreach materials and strategies. Develop and demonstrate knowledge of the NYS Health Home goals and criteria along with care management model.

Requirements

Education & Experience

• Associates degree in Human Services with minimum of two years’ experience. Previous discharge planning, counseling, case management, and substance abuse treatment experience is desired.
• Strong writing and communication skills are required, as well as knowledge of working with community agencies and managed care representatives.
• Experience working with a diverse population and a strong understanding of multicultural issues is preferred.
• A valid and insurable NYS Driver’s License.
  
  

Responsibilities

• Incorporate best practices regarding confidentiality into all job duties and communications in accordance with policies and procedures and other applicable regulations.
• Conduct outreach and engagement activities to members.
• Network with the target population, community service providers, and medical providers to increase the visibility and accessibility of the health home.
• Complete intake assessment to demonstrate eligibility for Health Home services, as well as enrollment paperwork.
• Facilitate hand off to assigned care coordinator for longitudinal support.
• Navigate electronic medical records and the RHIO
• Work with the leadership to develop, assess, and implement strategies to engage hard-to-reach populations.
• Complete all documentation within required timeframes (as defined in CHC Policies). It is the expectation that all interactions with or on behalf of a Health Home Member be documented in the electronic health record and be unique and detailed.
  
  

Pay Range: $18.25 - $25.33

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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