What are the responsibilities and job description for the Academic Advisor position at ST THOMAS UNIVERSITY INC?
Job Details
Description
POSITION SUMMARY:
The primary duties are to respond to general student inquiries through a variety of communication methods, including in-person inquiry, telephone, email contacts, and other communication modalities; maintain general knowledge of program and career exploration, options, requirements, and documentation, academic advising and course registration, degree planning and other student resources.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- Assist students with questions regarding financial aid, transcripts, academic requirements, and class scheduling.
- Provide assistance and student support services, including course registration for both Undergraduate and Graduate students in the Express Assistance Lab and/or at assigned workstation.
- Respond in a timely manner to all student inquiries received via the Student Success Center’s email and phone systems.
- Demonstrate to students how to navigate and utilize the University’s Early Alert and Support retention (Starfish), and degree planning (Student Planning) systems to assist students and faculty toward course and on-time degree completion;
- Solve issues related to student success, reviews student educational plans, degree audits, petitions, and graduation requirements when needed and make referrals to resources within and outside of the University to ensure positive outcomes;
- Utilize the University’s Early Alert and Support retention resources and other indicators of progress to assist students and faculty toward course and on-time degree completion.
- Maintain a deep knowledge of assigned STU programs and services.
- Solve issues related to student success, including referrals to resources within and outside of the University and track to ensure positive outcomes;
- Work a flexible schedule to meet the needs of the students and the University (peak registration and weekends if needed occasionally), including one evening per week and extended hours during peak registration;
- Prepare for and assist with New Student Orientation and Registration (NSOR) events.
- Perform other duties and responsibilities as assigned by the Associate Provost for Student Success.
WORK ENVIRONMENT:
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and assorted office equipment/machines.
SUPERVISION RECEIVED:
Routine assignments are performed independently following University and departmental policies and procedures.
SUPERVISION EXERCISED:
No supervisory responsibility, but, incumbent may train and direct work of college work-study students.
Qualifications
POSITION QUALIFICATIONS/SPECIFICATIONS:
- Bachelor’s degree in psychology, counseling, education or other discipline deemed relevant by the
- University and one (1) year of relevant experience or an Associate’s Degree and three (3) years of relevant experience in a higher education or similar setting;
- Experience in student services, proactive advising; and one-stop enrollment preferred;
- Knowledge of financial aid, academic advising, and career development practices and principles; Excellent written, verbal and presentation skills;
- Effective interpersonal skills to work with students from diverse backgrounds;
- Strong self-directedness and initiative to promote student success with minimal supervision
- Ability to function effectively with multiple priorities, be well-organized and demonstrate effective time management;
- Ability to work effectively in a team environment;
- Sound judgment and discretion in working with confidential information and student records; Proficient use of technology applications and student information systems;
- Proven knowledge of Microsoft Office and Windows based computer applications;
- Competent, efficient and cooperative in handling routine tasks, as well as special projects/assignments.
