Program Staff Development Specialist

Description

MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY: The Training and Development Specialist will create, develop, implement, and conduct training and development programs for employees. Train programs to enhance the skills and knowledge of staff working in Rapid Rehousing programs and Homeless Services. This role ensures that frontline workers, case managers, and support staff receive ongoing, trend-informed training in best practices, policies, and service delivery models.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Assesses training and development needs and effectiveness through surveys, interviews, focus groups, and communication with managers, instructors, and representatives
• Assess training needs through staff feedback, performance metrics, and collaboration with program managers.
• Work with Programs and Deputies to facilitate training sessions on Supportive Services for Veteran and Families (SSVF), Rapid Rehousing, Housing First approaches, case management, shelter services, Permanent supportive housing, tenant rights, landlord engagement, harm reduction, and trauma-informed care.
• Deliver onboarding and continuing education programs for new and existing staff in homeless outreach, housing navigation, rental assistance programs, and supportive services.
• Creates, organizes, plans, and presents various forms of onboarding, all staff, orientation, and skills training for employees
• Utilize various instructional methods (e.g., hands-on simulations, real-world case studies, peer learning, e-learning, and webinars) to enhance engagement and knowledge retention.
• Develops unique training programs to fulfill workers specific needs to maintain or improve job skills
• Ensure all training aligns with HUD regulations, Continuum of Care (CoC) guidelines, and other federal, state, and local requirements for homeless service programs.
• Assist with the creation and maintain comprehensive training materials, toolkits, case study exercises, and procedural guides for staff working in housing stabilization services.
• Adapt training content to meet the unique needs of different teams, including case managers, housing navigators, outreach workers, and program coordinators.
• Creates and/or acquires training procedure manuals, guides, and course materials
• Implement follow-up strategies such as refresher courses, peer mentoring, and skills coaching to reinforce learning.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements
• Expertise in curriculum design, adult learning principles, and culturally responsive training
• Generate reports on training outcomes, staff development progress, and program impact.
• Assesses training materials prepared by instructors
• Ability to evaluate training effectiveness and adapt programs to meet evolving service needs.
• Maintains knowledge of the latest trends in training and development
• Prepares and implements training budget; maintains records and reports of expenses
• Strong presentation skills
• Ability to evaluate and research training options and alternatives
• Proficiency in Microsoft Office Suite, Learning Management Systems (LMS), and virtual training platforms.

· Performs other related duties as required

OTHER RESPONSIBILITIES:

· Comply with all applicable training requirements.

· Comply with all company safety, personnel and operational policies and procedures

· Comply with work schedule to ensure effective operations of Agency programs.

· Contributes positively as a member of a productive and cooperative team

· Performs other duties as necessary to fulfill the St. Vincent de Paul CARES Mission

Employee Benefits:

· 95% Employer paid Employee only coverage (zero ded, $10 co pay plan)

· 10k Employer paid Basic Life insurance

· 120 hrs PTO accrued biweekly starting at day 1 of employment

· 13 Paid Holidays to include Employee’s birthday and Date of Hire

· We also have various retention and referral bonuses

· 2 weeks paid training

· Flexible schedules in most positions

· 3% Employer match after 6 months

· We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

· Able to speak, write and understand English

· Possess basic computer skills

· Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups

· Flexible work schedule including evenings, nights, weekends, and holidays

· Ability to set appropriate limits, work under deadlines and multi-task

· Ability to organize, prioritize, self-motivate, and deliver results

· Excellent communication and listening skills

· Possess strong work ethics

· Successfully pass Law Enforcement background screening.

· Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business

· Must have reliable transportation

· Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process

· Mission driven attitude supplemented with integrity and passion

· Adherence to the highest ethical standards, personally and professionally

· A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance

· Evidence of deep alignment with the St. Vincent de Paul CARES Mission and Values

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

· Bachelor’s degree in human resources, Training, Development, or related field.

· At least 2 years’ training experience preferred

· At least 2-years’ experience in Case management or Program administration

Salary : $55,000 - $60,000