What are the responsibilities and job description for the Receptionist position at St. Vincent de Paul CARES?
JOB TITLE: Receptionist
Exempt (Y/N): N
PT/FT: FT
Program Name: District Office Supervisor: Manager of Admin Services
Salary Classification: 8
HR Approved Date: 6/2015
Employee Name:
Updated Date: 01/2020, 8/2024, 2/2025
Prepared By: HR Manager
Exempt (Y/N): N
PT/FT: FT
Program Name: District Office Supervisor: Manager of Admin Services
Salary Classification: 8
HR Approved Date: 6/2015
Employee Name:
Updated Date: 01/2020, 8/2024, 2/2025
Prepared By: HR Manager
MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.
SUMMARY: The Receptionist is responsible for providing superior customer service to all clients and visitors both in person and over the phone. This is a highly visible and responsible position, which demands an exceptional level of patience in dealing with the public, ability to work effectively in a demanding and fast paced office environment, ability to prioritize and effectively execute concurrent responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time).
- Responsibility for the efficient disposition of all personal and telephone contacts to the agency
- Answer multi-line telephone system, forwarding calls to appropriate staff
- Refer others who need help to other community agencies and resources
- Greet clients and other visitors to the agency, asking clients to fill out forms for departments that require them
- Give referrals to walk-ins for emergency
- Greet guests and communicates with the appropriate department/program so they can meet them at the front desk and then take them to the office
- Keep receptionist area and conference rooms organized and running smoothly
- Enter case review, satisfaction, training, disaster drills, facility observation checklists and quality of life surveys into survey monkey and excel spreadsheet
- Maintain books for case review, satisfaction, training, disaster drills, facility observation checklists and quality of life surveys
- Assist Finance, Human Resources, and Administration as directed
- Review thrift store daily tape, sales, and deposits
OTHER RESPONSIBILITIES:
- Complies with all applicable training requirements
- Complies with all company safety, personnel and operational policies and procedures
- Complies with work schedule to ensure effective operations of Agency programs
- Contributes positively as a member of a productive and cooperative team
- Performs other duties as necessary to fulfill the Society of St. Vincent de Paul South Pinellas, Inc. Mission
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
- Able to speak, write and understand English
- Possess basic computer skills
- Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
- Flexible work schedule including evenings, nights, weekends, and holidays
- Ability to set appropriate limits, work under deadlines and multi-task
- Ability to organize, prioritize, self-motivate, and deliver results
- Excellent communication and listening skills
- Possess strong work ethics
- Successfully pass Law Enforcement background screening
- Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
- Must have reliable transportation
- Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/ Reaccreditation process
- Mission-driven attitude supplemented with integrity and passion
- Adherence to the highest ethical standards, personally and professionally
- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
- Evidence of deep alignment with the Society of St. Vincent de Paul South Pinellas, Inc. Mission and Values
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
- Professional and pleasant phone manner, appearance, and demeanor at all times
- Ability to prioritize work
- Must be able to maintain confidentiality
- Excellent communication skills and self-confidence
EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Office, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)
- At least one year of office experience including switchboard and word processing responsibilities preferably in a social service setting
This position requires a High School diploma or GED certificate
About St. Vincent de Paul CARES:
SVdP CARES is a non-profit organization committed to ending homelessness: making it rare, brief, and one-time. With “Housing First” principles at the core, all SVdP CARES programs are built on the belief that everyone has the right to live in dignified and affordable housing with a healthy disregard for all community-perceived barriers to housing including employment history, criminal/credit background, mental health, addiction, or religious practices. SVdP CARES works to rapidly house those experiencing homelessness within 30 days and concurrently connect them to resources and stabilization support services to assist their needs. SVdP CARES serves 19 counties across 7,678 square miles of Florida including Charlotte, Citrus, Collier, Desoto, Hardee, Hernando, Highlands, Hillsborough, Lake, Lee, Manatee, Orange, Osceola, Pasco, Pinellas, Polk, Sarasota, Seminole, and Sumter counties. Everyone is welcome through our doors, regardless of race, color, religion, sex, ancestry, age, national origin, citizenship, physical or mental disability, genetic information, veteran or military status, sexual orientation, and gender identity.
