eCommerce Utility

Job Title: eCommerceUtility

Department: eCommerce

Reports to eCommerce Manager

Job Location: St. Vincent de Paul Society Thrift Store—920 Weise St

Classification: full time-40 hours; hourly, non-exempt

Hours/Schedule: 8hrs/day Monday-Friday 8a-4p

Biweekly pay schedule

Benefits:

After a 60-day introductory period, full-time hourly employees are eligible for accrued PTO; holiday pay (9 holidays); and participation in Health, Dental and Vision insurance plans, short term/long term disability and life insurance policies.

Job Summary

In alignment with the mission and vision of the Society of St. Vincent De Paul, the eCommerce Utility is responsible for assisting with day-to-day operations of online auction sales on various auction platforms, which is primarily eBay, by sourcing appropriate product to sell online, assisting in the product listing process, packaging listed items for safe shipment, processing sold items for final shipment, and fielding customer inquiries about listed items.

Essential Functions:

· Sources items for potential online sales. Cleans, and tests items such as video game systems, audio components, and appliances.

· Effectively research values of items to be competitively priced within the appropriate market.

· Take high quality display photos of items to maximize the information and maximize selling price.

· Add items to auction sites in creative ways to maximize selling potential.

· Meets or exceeds daily/weekly/monthly listing quotas as determined by Ecommerce Manager.

· Package all items for safe delivery.

· Responds to customers and provides service for active listings with after-sales support when required.

· Ensures adherence to state laws and agency and site-specific policies.

· Treats customers, coworkers and volunteers with dignity and respect in accordance with SVdP mission and values.

· Communicate effectively with customers, coworkers, and volunteers.

· Report to work promptly and as scheduled, following SVdP guidelines for calling in any absences

· Report on employee or customer concerns to Store Management

· Maintain the organization of supplies, incoming products, listed product, and outgoing product

· Other duties as assigned by eCommerce Manager

Other responsibilities: The eCommerce Utility, under direction from eCommerce Manager or eCommerce Team Lead, provides sole primary support to the eCommerce department in the absence of the eCommerce Manager or eCommerce Team Lead.

Education and/or Experience Requirements:

High school diploma or equivalent with previous online sales experience preferred.

Knowledge, Skills and Abilities:

· Knowledge of various categories of desirable, high-value merchandise and passion for learning

· Knowledge of selling on online auction (eBay) and with selling on other online marketplaces

· Knowledge of various electronics functions and values such as video game systems, audio components, and appliances

· Knowledge of electrical component testing procedures. Electronics certificate is a plus.

• Knowledge of online marketplace operations and product value

· Knowledge of principles or processes for providing effective customer service

• Skill in the use of computers, websites, digital cameras, and smartphones

· Skill in communicating effectively in English, in both written and verbal forms

· Skill in managing one’s own time to meet deadlines

· Ability to communicate and interact effectively with team members, customers and managers

· Ability to add, subtract, multiply and divide for retail sales transactions

· Ability to identify problems, evaluate alternatives, and implement effective solutions

· Ability to work successfully as a member of a team and independently with moderate supervision

· Ability to handle difficult and stressful situations with professional composure

· Ability to work a flexible schedule with changing priorities

· Ability to process and handle confidential information with discretion

· Physical condition adequate to permit full performance of duties

Travel: No Remote work possible: No

Equal Opportunity Employer

St. Vincent de Paul Green Bay provides equal employment opportunities to all employees and to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $16